Call Center Specialist

ComputerLogic, Inc.; Macon, Northern (GA, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Full benefits package

Paid training

Remote work after training

Job summary

ComputerLogic, Inc. is hiring enthusiastic Call Center Specialists to deliver exceptional customer service. You will be the voice of the company, assisting customers with questions, resolving issues, and ensuring an excellent service experience.

Responsibilities include handling calls, recording details, and collaborating with other departments. Remote work is available after training, with a full benefits package and paid training.

Qualifications

• Excellent verbal communication and active listening
• Calm under pressure and customer-focused
• Accurate data entry and basic computer skills
• Experience in a call center or customer-facing role is a plus
• High school diploma or equivalent

Responsibilities

• Handle inbound and outbound customer calls
• Resolve service issues professionally and efficiently
• Record detailed call information and update customer records
• Use scripts and call flows to ensure consistent service
• Collaborate with other departments to resolve customer needs

Skills

Verbal communication

Active listening

Data entry

Basic computer skills

Call center experience

Education

High school diploma or equivalent

Job description

About the Role:

We’re hiring enthusiastic Call Center Specialists who excel at delivering exceptional customer service. You’ll act as the voice of our company, assisting customers with questions, resolving issues, and ensuring an excellent service experience.

Key Responsibilities:

• Handle inbound and outbound customer calls
• Resolve service issues professionally and efficiently
• Record detailed call information and update customer records
• Use scripts and call flows to ensure consistent service
• Collaborate with other departments to resolve customer needs

Qualifications:

• Excellent verbal communication and active listening skills
• Ability to remain calm under pressure
• Basic computer proficiency and data entry skills
• Experience in a call center or customer-facing role is a plus
• High school diploma or equivalent

Why ComputerLogic:

• Competitive hourly pay with performance incentives
• Paid training and advancement opportunities
• Remote work flexibility (after initial training)
• Full benefits package and employee assistance programs