Customer Call Center Specialist

360care; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

360care is seeking a Customer Service Representative to handle high-volume incoming calls, address inquiries, and deliver compassionate service while maintaining accurate records. The role emphasizes HIPAA compliance and confidentiality, with a remote-friendly setup and a focus on timely follow-up.

Youll use Microsoft Outlook and Excel daily, collaborate with teams, and uphold company policies. A high school diploma is required, and prior phone or customer service experience is preferred.

Qualifications

• High school diploma or equivalent.
• Previous experience in a phone operator or customer service role preferred.
• Excellent customer service skills.
• Advance working knowledge of Microsoft Outlook and Excel required.

Responsibilities

• Promptly and professionally answer incoming calls, ensuring excellent customer service.
• Assist customers with inquiries, resolve issues, and direct calls to the appropriate departments when necessary.
• Maintain accurate and up-to-date call logs and customer records.
• Collaborate with team members to ensure smooth communication and workflow.
• Must take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.
• Emphasize customer service in all aspects of operations.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to you manager.
• Reacts positively to change and performs other duties as assigned.

Skills

Customer service

Phone handling

Communication

Multitasking

Problem solving

Attention to detail

Teamwork

Education

High School Diploma

Tools

Microsoft Outlook

Excel

Job description

Overview

This position is responsible for managing incoming calls, addressing customer inquiries, and providing excellent customer service. This position requires a keen ability to handle high call volumes and multitask effectively.

Responsibilities

• Promptly and professionally answer incoming calls, ensuring excellent customer service.
• Assist customers with inquiries, resolve issues, and direct calls to the appropriate departments when necessary.
• Maintain accurate and up-to-date call logs and customer records.
• Collaborate with team members to ensure smooth communication and workflow.
• Must take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.
• Emphasize customer service in all aspects of operations.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to you manager.
• Reacts positively to change and performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous experience in a phone operator or customer service role preferred.
• Excellent customer service skills.
• Advance working knowledge of Microsoft Outlook and Excel required.
• Excellent communication skills with a professional and family demeanor.
• Ability to organize and complete work in a timely manner.
• Ability to problem solve independently and/or on a team.
• Ability to work independently and with other team members.
• Ability to function in stressful situations with high volume of calls.
• Excellent interpersonal, oral, and written communication skills.
• Must be detail oriented and self-motivated.
• Anticipate needs in a proactive manner to increase satisfaction.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.