Call Center Service Consultant

First Hawaiian Bank; Honolulu (HI); On-site; USD 28,000 - 30,000; Full time

Job summary

First Hawaiian Bank is seeking a Service Consultant (Call Center Agent) to join our on-site Call Center Team in Kalihi. You will be the first line of communication for customers, assisting with inquiries and building a positive experience in a fast-paced environment.

Training is required for the first 3 months, with a schedule of 7:00 am to 7:00 pm, seven days a week. Competitive hourly pay and incentives are available, with a mid-November 2026 start date.

Qualifications

• 1-2 years of customer service or related experience.
• Able to train Monday-Friday 8:30 am–5:00 pm for the first 3 months.
• Strong professionalism and customer orientation.
• Excellent verbal communication and confidentiality.
• Call center experience desirable.

Responsibilities

• Serve as first point of contact for customers.
• Provide accurate information and resolve inquiries.
• Support teamwork in a fast-paced environment.
• Opportunity to earn incentives based on performance.

Skills

Customer service

Verbal skills

Professionalism

Confidentiality

Teamwork

Tools

Computers

Internet

Job description

Job Description

Ever wanted to work for a bank but didn't know where to start? Do you have a strong passion to help customers through their financial journey? If this sounds like you, we may have the right role for you! First Hawaiian Bank is currently seeking customer-focused, detail-oriented, goal-driven Service Consultant (Call Center Agent) to join our Call Center Team. This role offers a kick-start into the world of banking, where you get to learn about various areas of the bank and how to utilize resources to respond to customers’ inquiries. You’ll gain a foundational knowledge base to build a successful career in the banking industry.

Work Schedule

7:00 am - 7:00 pm, 7 days a week (shifts vary)

Compensation

Pay range is $20.00 - $22.00/hr., commensurate with experience.

Start Date

Approximately Mid-November 2026

Work Arrangement

This role is an on-site work arrangement.

Location

This position is located in the Kamehameha Industrial Center in Kalihi.

Responsibilities

As a Service Consultant, you are the first line of communication for our internal and external customers. You’ll also have the opportunity to work in a fast-paced environment alongside a team who is passionate about providing exceptional customer service. You’ll also have the opportunity to earn incentives based on your performance. Great opportunities for career growth!

Qualifications

• Must be open to training Monday-Friday 8:30 am - 5:00 pm for the first 3 months of employment.
• High level of professionalism and customer-orientation, with strong verbal skills.
• Ability to work in a fast-paced environment where creating a positive customer experience is the #1 priority while also appropriately handling confidential customer information.
• 1-2 years customer service experience or comparable work experience in a retail, sales or financial environment
• Experience in Call Center environment desirable.
• Experience and comfort with computers and internet highly desirable.