Banking Consultant (Waikiki Banking Center)

First Hawaiian Bank; Honolulu (HI); On-site; USD 45,000 - 53,000; Full time

Job summary

First Hawaiian Bank is seeking a Banking Consultant for the Waikiki Banking Center on Oahu, with strong emphasis on customer service and sales capabilities. The role involves handling transactions, learning banking products, and engaging with a diverse client base to meet their financial needs.

The position offers a daytime schedule, with potential for incentives and growth within a supportive team in a busy branch environment.

Qualifications

• Associate’s degree in a business-related field, or equivalent work experience.
• High school diploma or equivalent and 2 years’ experience in a sales and service environment required.
• 2 years of experience in cash handling required.
• 2 years of experience in customer service, referrals and sales required.
• Retail / branch banking experience in operations and sales or similar in financial services preferred.
• Extensive knowledge of banking/financial products and services, and ability to understand finance and credit concepts preferred.

Responsibilities

• Provide exceptional customer service to clients in the branch.
• Process financial transactions accurately and efficiently.
• Maintain a thorough understanding of available products and services.
• Serve a diverse group of customers from new accounts to investors.

Skills

Customer service

Sales experience

Cash handling

Interpersonal communication

Digital banking

Detail oriented

Teamwork

Fast learner

Education

Associate’s degree or equivalent experience

High school diploma with 2 years sales/service

Job description

Job Description

First Hawaiian Bank is currently seeking a Banking Consultant to join our team at the Waikiki Banking Center on Oahu that is robust with career growth and developmental opportunities.

Compensation

The pay range for the role is $21.50 - $25.50/hr (commensurate with experience); plus sales incentives

Work Schedule

Monday - Friday 8:00AM - 4:30PM; Rotational Saturday 8:30AM - 1:30PM (hours may vary)

Responsibilities

As the face of First Hawaiian Bank in our branches, you will provide exceptional customer service to our clients, process financial transactions accurately and efficiently, and maintain a thorough understanding of our products and services. You will have the opportunity to serve a diverse group of customers, from individuals opening their first checking account to seasoned investors managing their wealth.

Qualifications

The ideal candidate will have:

• Associate’s degree in a business-related field, equivalent work experience; or
• High school diploma or equivalent and 2 years’ experience in a sales and service environment required
• 2 years of experience in cash handling required
• 2 years of experience in customer service, referrals and sales required
• Retail / branch banking experience in operations and sales or similar experience within the financial services industry preferred
• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts preferred
• Must project a welcoming presence when interacting with customers
• Strong verbal, written, and interpersonal communication skills
• Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs
• Detail oriented with excellent follow-through
• Agile and resourceful as it relates to working in a fast-paced changing environment
• Upbeat and positive, growth mindset, and quick learner
• Ability to work both independently and as part of a larger team
• Ability to handle confidential matters judiciously