Banking Consultant (Mililani)

First Hawaiian Bank; Mililani Town (HI); On-site; USD 26,000 - 32,000; Full time

Job summary

First Hawaiian Bank is seeking a collaborative Banking Consultant for its Mililani Branch to deliver a superior in-branch experience. You will proactively engage with customers, identify needs, demonstrate digital banking options, and fulfill everyday transactions while advising on financial products and services.

Additionally, you will identify referral opportunities to a subject matter expert or appropriate relationship banker, supported by a friendly, growth-oriented team focused on customer

Qualifications

• Associate’s degree in a business-related field or equivalent work experience.
• High school diploma or equivalent with 2 years’ experience in a sales and service environment.
• Retail / branch banking experience in operations and sales or similar in financial services.
• Extensive knowledge of banking products and services and financial concepts.
• Welcoming presence when interacting with customers.
• Strong verbal, written, and interpersonal communication skills.
• Digitally savvy with comfort using digital banking tools to fulfill day-to-day needs.

Responsibilities

• Deliver an exceptional in-branch customer service experience by proactively engaging with customers to identify needs and advise on financial products.
• Demonstrate digital banking options and handle day-to-day transactional needs, with referrals to subject matter experts as needed.

Skills

Verbal communication

Written communication

Interpersonal skills

Digital banking savviness

Customer service orientation

Education

Associate’s degree or equivalent

High school diploma or equivalent with 2 years’ sales/service experience

Job description

Job Description First Hawaiian Bank is currently seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Mililani Branch. In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs. You will also identify referral opportunities to a subject matter expert or appropriate relationship banker.

Job Description First Hawaiian Bank is currently seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Mililani Branch. In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs. You will also identify referral opportunities to a subject matter expert or appropriate relationship banker. Work Schedule Monday - Friday 8:00AM - 4:30PM; Rotational Saturday's 8:30AM - 1:30PM (hours may vary) Compensation The salary range is $19.50 - $23.50/hr, commensurate with experience; plus sales incentives. Responsibilities In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs. You will also identify referral opportunities to a subject matter expert or appropriate relationship banker. Qualifications The ideal candidate will have:

• Associate’s degree in a business-related field or equivalent work experience; or
• High school diploma or equivalent and 2 years’ experience in a sales and service environment required
• Retail / branch banking experience in operations and sales or similar experience within the financial services industry
• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts
• Must project a welcoming presence when interacting with customers
• Strong verbal, written, and interpersonal communication skills
• Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs
• Detail oriented with excellent follow-through
• Agile and resourceful as it relates to working in a fast-paced changing environment
• Upbeat and positive, growth mindset, and quick learner
• Strategic thinker with the ability to work both independently and as part of a larger team