Banking Consultant (Lihue)

First Hawaiian Bank; Lihue (HI); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Sales incentives

Job summary

First Hawaiian Bank in Lihue seeks a Banking Consultant to deliver an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrate our digital banking options, fulfill customers’ day-to-day transactional needs, and advise on the full range of financial products and services available to suit their financial needs.

The role requires strong communication, cash handling, and sales skills, with a Monday–Friday schedule and rotating

Qualifications

• Associate’s degree or equivalent work experience in a business-related field.
• High school diploma or equivalent with 2 years’ experience in a sales and service environment.
• 2 years of cash handling experience required.
• 2 years of customer service, referrals and sales experience required.

Responsibilities

• Deliver an exceptional in-branch customer service experience by engaging with customers to identify needs and advise on financial options.
• Demonstrate digital banking options and fulfill day-to-day transactional needs.
• Advise customers on the full range of financial products and services available to suit their needs.

Skills

Customer service

Sales experience

Cash handling

Digital banking

Communication skills

Teamwork

Detail oriented

Problem solving

Adaptability

Education

Associate’s degree in business-related field

High school diploma with 2 years experience in sales/service

Job description

Job Description

First Hawaiian Bank is seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Lihue Branch Team. In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs.

Job Description

First Hawaiian Bank is seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Lihue Branch Team. In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs.

Work Schedule

Monday-Friday 8:00am-5:00pm; Rotational Saturday (hours may vary)

Compensation

The pay range for the role is $21.50 - $25.50/hr, commensurate with experience; plus sales incentives.

Responsibilities

In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs.

Qualifications

• Associate’s degree in a business-related field, equivalent work experience; or
• High school diploma or equivalent and 2 years’ experience in a sales and service environment required.
• 2 years of experience in cash handling required
• 2 years of experience in customer service, referrals and sales required
• Retail / branch banking experience in operations and sales or similar experience within the financial services industry preferred.
• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts preferred
• Must project a welcoming presence when interacting with customers
• Strong verbal, written, and interpersonal communication skills
• Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs.
• Detail oriented with excellent follow-through
• Agile and resourceful as it relates to working in a fast-paced changing environment
• Upbeat and positive, growth mindset, and quick learner
• Ability to work both independently and as part of a larger team
• Ability to handle confidential matters judiciously