Banking Consultant (Waiakea Branch)

First Hawaiian Bank; Hilo (HI); On-site; USD 29,618 - 35,128; Full time

Job summary

First Hawaiian Bank is looking for a Banking Consultant for its Waiakea Branch in Hilo, Hawaii. The successful candidate will provide exceptional customer service and will engage with customers to deliver tailored financial solutions.

The role requires strong sales and service experience, along with cash handling skills. A welcoming presence and digital savviness are essential for success in this fast-paced environment.

Qualifications

• 2+ years of experience in customer service and sales required.
• 2 years of experience in cash handling required.
• Retail / branch banking experience preferred.

Responsibilities

• Deliver exceptional in-branch customer service experience.
• Engage with customers to identify needs and advise on financial products.
• Demonstrate digital banking options.

Skills

Customer service

Sales experience

Cash handling

Digital banking technology

Interpersonal communication

Education

Associate's degree in a business-related field or equivalent experience

High school diploma or equivalent

Job description

Overview

First Hawaiian Bank is seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Waiakea Branch Team.

Work Schedule

Monday-Friday 8:00am-5:00pm; Rotational Saturday (hours may vary)

Compensation

The pay range for the role is $21.50 - $25.50/hr, commensurate with experience; plus sales incentives.

Responsibilities

In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs.

Qualifications

The ideal candidate will have:

• Associate’s degree in a business-related field, equivalent work experience; or
• High school diploma or equivalent and 2 years’ experience in a sales and service environment required.
• 2 years of experience in cash handling required
• 2 years of experience in customer service, referrals and sales required
• Retail / branch banking experience in operations and sales or similar experience within the financial services industry preferred.
• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts preferred
• Must project a welcoming presence when interacting with customers
• Strong verbal, written, and interpersonal communication skills
• Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs.
• Detail oriented with excellent follow-through
• Agile and resourceful as it relates to working in a fast-paced changing environment
• Upbeat and positive, growth mindset, and quick learner
• Ability to work both independently and as part of a larger team
• Ability to handle confidential matters judiciously