Banking Consultant (Main Branch)

First Hawaiian Bank; Honolulu (HI); On-site; USD 26,000 - 32,000; Full time

Job summary

First Hawaiian Bank is seeking a collaborative Banking Consultant for our Main Branch in downtown Honolulu to deliver in-branch service and help customers navigate financial options.

You will engage with customers, promote digital banking, handle transactions, and refer opportunities to specialists. A strong service mindset, sales aptitude, and digital savviness are essential.

Qualifications

• Associate’s degree in business field or equivalent experience.
• High school diploma with 2 years sales/service experience.
• Retail/branch banking ops and sales experience.
• Knowledge of banking/financial products and credit concepts.
• Strong verbal, written and interpersonal communication.
• Digital banking proficiency.
• Detail-oriented with strong follow-through.
• Able to adapt in a fast-paced environment.
• Growth mindset and quick learner.
• Strategic thinker, able to work independently or in a team.

Responsibilities

• Deliver exceptional in-branch customer service and proactively identify needs.
• Demonstrate digital banking options and fulfill day-to-day transactions.
• Advise customers on the full range of financial products and services.
• Identify referral opportunities to a subject matter expert or relationship banker.

Skills

Customer service

Sales experience

Interpersonal communication

Digital banking

Attention to detail

Adaptability

Teamwork

Strategic thinking

Education

Associate’s degree in business-related field

High school diploma + 2 years sales/service experience

Job description

Job Description

First Hawaiian Bank is currently seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Main Branch in downtown Honolulu.

Work Schedule

Monday - Friday 8:00AM - 4:30PM; Rotational Saturdays (hours may vary)

Compensation

The salary range is $19.50 - $23.50/hr, commensurate with experience; plus sales incentives.

Responsibilities

In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs. You will also identify referral opportunities to a subject matter expert or appropriate relationship banker.

Qualifications

The ideal candidate will have:

• Associate’s degree in a business-related field or equivalent work experience; or
• High school diploma or equivalent and 2 years’ experience in a sales and service environment required
• Retail / branch banking experience in operations and sales or similar experience within the financial services industry
• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts
• Must project a welcoming presence when interacting with customers
• Strong verbal, written, and interpersonal communication skills
• Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs
• Detail oriented with excellent follow-through
• Agile and resourceful as it relates to working in a fast-paced changing environment
• Upbeat and positive, growth mindset, and quick learner
• Strategic thinker with the ability to work both independently and as part of a larger team