Banking Consultant (Kapiolani)

First Hawaiian Bank; Honolulu (HI); On-site; USD 26,000 - 32,000; Full time

Job summary

First Hawaiian Bank is seeking a collaborative Banking Consultant at our Kapiolani Branch in Honolulu to deliver an exceptional in-branch experience. You will engage customers, identify needs, demonstrate digital banking, and handle day-to-day transactions while advising on the full range of financial products and services.

The ideal candidate will have strong communication skills, be digitally savvy, and able to work both independently and as part of a team in a fast-paced environment.

Qualifications

• Associate degree or equivalent work experience in business field.
• 2+ years in sales/service in retail/branch banking preferred.
• Knowledge of banking products and services.

Responsibilities

• Deliver exceptional in-branch customer service and proactively engage customers.
• Demonstrate digital banking options and fulfill day-to-day transactions.
• Advise customers on the full range of financial products and services.
• Identify referral opportunities to a subject matter expert or relationship banker.

Skills

Verbal communication

Written communication

Interpersonal skills

Digital banking tech

Attention to detail

Adaptability

Growth mindset

Teamwork

Education

Associate’s degree in a business-related field

High school diploma or equivalent

Job description

Job Description

First Hawaiian Bank is currently seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Kapiolani Branch. In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs. You will also identify referral opportunities to a subject matter expert or appropriate relationship banker.

Work Schedule

Monday - Friday 8:00AM - 4:30PM; Rotational Saturday's 8:30AM - 1:30PM (hours may vary)

Compensation

The salary range is $19.50 - $23.50/hr, commensurate with experience; plus sales incentives.

Responsibilities

In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs. You will also identify referral opportunities to a subject matter expert or appropriate relationship banker.

Qualifications

The ideal candidate will have:

• Associate’s degree in a business-related field or equivalent work experience; or
• High school diploma or equivalent and 2 years’ experience in a sales and service environment required
• Retail / branch banking experience in operations and sales or similar experience within the financial services industry
• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts
• Must project a welcoming presence when interacting with customers
• Strong verbal, written, and interpersonal communication skills
• Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs
• Detail oriented with excellent follow-through
• Agile and resourceful as it relates to working in a fast-paced changing environment
• Upbeat and positive, growth mindset, and quick learner
• Strategic thinker with the ability to work both independently and as part of a larger team