Customer Service Representative I

First Hawaiian Inc.; Guam; On-site; USD 35,000 - 48,000; Full time

Job summary

First Hawaiian Bank is hiring for a full-time teller role in Mongmong, Guam. The position emphasizes customer service, product promotion, and referrals to specialized banking areas. A two-year background in teller work or retail sales, plus an associate degree, is required.

We offer a comprehensive benefits package and a stable, growth-oriented career path. The role follows a Mon-Fri schedule with standard banking hours and on-site work.

Qualifications

• Associates degree in business and/or equivalent work skills required.
• Minimum of 2 years as a commercial savings teller or 2 years in retail sales.
• Strong verbal and interpersonal communication skills for sales presentations.
• Ability to use judgement and discretion regarding customer transactions and confidential information.
• Must be able to type 35 wpm.

Responsibilities

• Provide quality customer service to bank customers inside and outside the branch.
• Promote Bank products and services and inform customers of benefits and features.
• Refer customers to personal bankers and specialized areas of the bank.
• Present a professional image as a representative of the Bank.

Skills

Interpersonal communication

Sales experience

Judgement and discretion

Typing 35 wpm

Education

Associates degree in business and/or equivalent work skills

Job description

Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 13 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.

Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.

Job Description

Work Schedule

Monday - Friday 8:00AM - 4:30PM (hours may vary)

Responsibilities

In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank's products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.

Qualifications

The ideal candidate will have:

• Associates degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School.
• Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services.
• Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups.
• Ability to use judgement and discretion regarding customer transactions and confidential information required.
• Must be able to type 35wpm.

Benefits:

We proudly offer a comprehensive benefits program for all employees.

We value you!

At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates.

Mahalo for choosing First Hawaiian Bank!

At First Hawaiian Bank, it all starts with YES!

Job Info

• Job Identification 382
• Job Category Branches
• Posting Date 08/11/2026, 10:05 PM
• Degree Level High School Graduate
• Job Schedule Full time
• Locations 400 Route 8, Mongmong, GU, 96910, US (On-site)