Medical Scheduler

Sacramento-Ear,-Nose-; Bryant (AR); On-site; USD 19,000 - 28,000; Full time

Job summary

Sacramento-Ear,-Nose- is seeking a Medical Scheduler to manage patient appointments efficiently. You will handle referrals, authorizations, insurance verifications, and keep the database updated while answering phones and screening calls.

You will provide excellent customer service, coordinate with the care team, and apply critical thinking to prioritize tasks in a fast-paced environment. A high school diploma and at least one year of scheduling experience are preferred; EPIC knowledge is a plus.

Qualifications

• High School degree or GED required.
• At least 1 year of computerized appointment scheduling experience.
• Excellent communication and empathy for patients.
• Ability to manage multiple tasks and phone calls.
• Preference for EPIC software experience.
• Strong problem-solving and critical-thinking skills.

Responsibilities

• Make and schedule patients' appointments efficiently and timely.
• Handle referrals, authorizations, and insurance verifications.
• Maintain and update patient information in the database.
• Answer phones and screen calls to support operations.
• Provide excellent customer service to patients and families.

Skills

Grammar & writing

Patient education needs understanding

Customer service focused

Problem solving

Clear communication

Time management

Good judgment & decision making

Coordinate patient care with team

Compassionate & caring

Education

High School degree or GED

Tools

EPIC

Job description

POSITION SUMMARY

Medical Scheduler

Responsible for making and scheduling patients' appointments in an efficient and timely manner. Responsible for referrals, authorizations, and insurance verifications. Responsible for maintaining database, updating patients' information as needed, answering phones, and screening calls. Responsible for providing excellent customer service.

KNOWLEDGE, SKILLS AND EXPERIENCE

• High School degree or GED

Skills required:

• Appropriate grammar and writing skills
• Understanding of patient education needs and ability to provide education
• EPIC knowledge (preferred)
• Customer Service focused
• Problem solving/Critical thinking
• Clear written and spoken communication
• Time management
• Good judgment and decision making

Knowledge

• Knowledge of healthcare field and medical specialty
• Knowledge of information that must be conveyed to patients and families

Abilities

• Ability to project a pleasant and professional image
• Ability to assess, plan, prioritize and complete delegated tasks
• Ability to demonstrate compassion and caring in dealing with others
• Ability to coordinate patient care with team members and other appropriate departments
• Minimum one (1) year experience in computerized appointment scheduling.
• Two years medical clerical experience preferred. Good communication and language skills required.
• Computer competency: Ability to type 40 wpm, use standard office equipment and be computer literate.
• Critical Thinking: Above average ability to handle multiple simultaneous tasks and phone calls while maintaining a professional courteous demeanor. Must be able to handle patient confrontations in a positive manner. Ability to handle emergency situations and have the ability to develop triage skills. Above average ability to problem solve, solution and detail oriented.