Call Center Sales Representative

Four State Trucks; Joplin (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k plan with 4% employer matching

Employer paid life insurance

Voluntary benefits

PTO and 6 paid holidays

Job summary

Four State Trucks is seeking a Call Center Sales Representative to handle inbound customer inquiries, identify needs, and drive product sales. The role involves escalating through Parts Associate, Parts Pro, and Parts Expert levels as performance grows.

Candidate will engage with customers, use CRM tools, and learn product lines while meeting quality metrics and contributing to team targets. Strong communication and organizational skills are essential for success.

Qualifications

• High School diploma or GED required.
• Previous sales experience preferred.
• Excellent customer service and communication skills required.
• Proficient in MS Office apps, especially Word, Excel, and Outlook.

Responsibilities

• Handle inbound calls and identify customer needs, delivering 2nd mile service.
• Meet or exceed minimum call quality mandates.
• Coordinate logistics to ship products to customers.
• Grow product knowledge, efficiency, and weekly sales numbers.
• Use CRM software to manage customer interactions.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Organizational skills

Detail oriented

Self-starter

Goal oriented

Education

High School diploma or GED

Tools

MS Office

Word

Excel

Outlook

CRM software

Job description

Call Center Sales Representative

Job Description

Summary

These sales positions answer all customer questions regarding company products and identify customer needs based on answers, data, and information. There are three sales levels in the call center: Parts Associate, Parts Pro, and Parts Expert.

Main Duties and Responsibilities

All

• Fields inbound calls to identify customer needs, providing 2nd mile customer service.
• Meets or exceeds minimum call quality mandates.
• Coordinates logistics of getting product shipped to customers.
• Grows product knowledge, efficiency levels, and weekly sales numbers.
• 100% use of Zing Tree as initial source of product identification.
• Uses concepts of CRM software as needed.

Pro

• Performs tasks above plus-Works towards being in top 50% of sales staff in regards to calls fielded.
• Provides customer resolution of issues with minimal call back, effort.
• Moves towards top 50% number of invoices, and dollar amount sold.
• Meet/exceeds minimum call mandates with 6 consecutive weeks of call bonus.
• Completes 10 sales/product training modules.

Expert

• Performs tasks above plus-Completes all product knowledge modules.
• Performs job duties with minimal direction from supervisor.
• Works towards top 25% of sales staff in regards to calls fielded.
• Moves towards top 25% status number of invoices & dollar amount sold.
• Earns call bonus for 10 consecutive periods.

Performs other duties as assigned.

Job Requirements

• High School diploma, or GED equivalent needed. Previous sales experience needed.
• Excellent customer service skills required: Detail oriented, self-starter, focused & goal oriented.
• Strong interpersonal, communication, problem solving, and organizational skills.
• Proficient with MS Office, especially Word, Excel, Outlook.
• Must possess and maintain a positive attitude & a calm demeanor when dealing with customers.
• Proficient in grammar and spelling areas.
• Possess excellent attendance record.

Shift

Mon-Fri, Day Shift

Benefits

• Medical, dental, and vision insurances
• 401k plan, with 4% employer matching upon meeting eligibility requirements
• Employer paid life insurance
• Voluntary benefits-Supplemental life, cancer, accident, etc.
• PTO, 6 Paid Holidays

Working Conditions

Job will include periods of standing, walking, reaching, stooping/kneeling, and bending. Stair climbing and walking on uneven surfaces will also be present. Long periods of sitting and computer screen viewing will be required. Constant use of hand/arms due to computer data entry duties.