Call Center Sales Agent - Winter 26.27

Snowshoe Mountain; Snowshoe (WV); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Medical benefits

Free ski passes

401k

Discounted lift tickets

Restaurant discounts

Retail discounts

Pro deals

Job summary

Snowshoe Mountain is seeking a friendly Seasonal Sales Agent to be the first point of contact for guests at Snowshoe Mountain Resort. You will assist with lodging, tickets, and activities, and upsell offerings while delivering memorable guest service.

The role requires working early mornings, evenings, weekends, and holidays. A High School Diploma or GED is required, and prior call center experience is preferred. Seasonal employment includes benefits and member perks.

Qualifications

• High School Diploma or GED required.
• Previous call center experience preferred.
• Ability to upsell and assist guests with reservations and tickets.

Responsibilities

• Provide friendly, quality customer service.
• Develop in-depth knowledge of products, including lodging, season passes, daily tickets, ski school, and Ikon Pass.
• Become proficient in sales systems (training provided).
• Assist with trip planning by building itineraries, educating guests, upselling activities, and answering resort questions.
• Stay updated on resort and system knowledge.
• Use professional selling techniques aligned with Quality Tracks standards.
• Collaborate with team members and other departments.
• Cover 8-hour phone shifts, with potential for longer hours during peak times.
• Ensure exceptional follow-up for guest satisfaction.
• Address and resolve guest complaints effectively.
• Maintain strong customer service and safety awareness, following instructions accurately.
• Adhere to grooming standards and demonstrate punctuality.
• Work collaboratively as part of a team.

Skills

Customer service

Communication

Upselling

Teamwork

Education

High School Diploma or GED

Tools

CRM systems

Sales software

Job description

Seasonal

Work, Play, Get Paid, and Enjoy the Perks!

• Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209
• Pay: 15.50 per hour
• Start Date: September 14th
• Seasonal: Seasonal work involves temporary employment tied to specific times of the year.
• Schedule: May require working early mornings, evenings, weekends, and holidays
• If you're seeing this job, we're still hiring and accepting applications

Employee Perks

• Medical Benefits - Minimal Essentials Coverage available
• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
• 401k plan available to any employee over the age of 18
• Discounted Friends and Family Lift Ticket Vouchers
• 50% off Snowshoe Quick Service Restaurants and 30% off Snowshoe Full Service Restaurants (excludes alcohol)
• 40% off Retail Merchandise and 45% off Mountain Essentials (excludes hard goods, 2 hard good sales for employees throughout winter)
• Pro Deals from some of the industry's top brands such as North Face, Darn Tough, and many many more!

Why Work with Us?

Join our Contact Center as a Sales Agent and be the first point of contact for guests at Snowshoe Mountain Resort! We're seeking hospitality-driven individuals to help turn vacation dreams into reality. Enjoy a generous benefits package, potential work-from-home options, and commission on sales. If you're professional, friendly, and dependable, we want you on our team!

Job Responsibilities

• Provide friendly, quality customer service.
• Develop in-depth knowledge of products, including Lodging, Season Passes, daily tickets, Ski School, and Ikon Pass.
• Become proficient in sales systems (training provided).
• Assist with trip planning by building itineraries, educating guests, upselling activities, and answering resort questions.
• Stay updated on resort and system knowledge.
• Use professional selling techniques aligned with Quality Tracks standards.
• Collaborate with team members and other departments.
• Cover 8-hour phone shifts, with potential for longer hours during peak times.
• Ensure exceptional follow-up for guest satisfaction.
• Address and resolve guest complaints effectively.
• Maintain strong customer service and safety awareness, following instructions accurately.
• Adhere to grooming standards and demonstrate punctuality.
• Work collaboratively as part of a team.

Education

• High School Diploma or GED

Preferred Experience

• Previous Call Center Experience

All Information above is subject to change at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Snowshoe is an equal opportunity employer.