Seasonal Call Center Sales Agent — Commission & Perks

Snowshoe Mountain; Snowshoe (WV); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Medical benefits

Free ski passes

401k

Discounted lift tickets

Restaurant discounts

Retail discounts

Pro deals

Job summary

Snowshoe Mountain is seeking a friendly Seasonal Sales Agent to be the first point of contact for guests at Snowshoe Mountain Resort. You will assist with lodging, tickets, and activities, and upsell offerings while delivering memorable guest service.

The role requires working early mornings, evenings, weekends, and holidays. A High School Diploma or GED is required, and prior call center experience is preferred. Seasonal employment includes benefits and member perks.

Qualifications

• High School Diploma or GED required.
• Previous call center experience preferred.
• Ability to upsell and assist guests with reservations and tickets.

Responsibilities

• Provide friendly, quality customer service.
• Develop in-depth knowledge of products, including lodging, season passes, daily tickets, ski school, and Ikon Pass.
• Become proficient in sales systems (training provided).
• Assist with trip planning by building itineraries, educating guests, upselling activities, and answering resort questions.
• Stay updated on resort and system knowledge.
• Use professional selling techniques aligned with Quality Tracks standards.
• Collaborate with team members and other departments.
• Cover 8-hour phone shifts, with potential for longer hours during peak times.
• Ensure exceptional follow-up for guest satisfaction.
• Address and resolve guest complaints effectively.
• Maintain strong customer service and safety awareness, following instructions accurately.
• Adhere to grooming standards and demonstrate punctuality.
• Work collaboratively as part of a team.

Skills

Customer service

Communication

Upselling

Teamwork

Education

High School Diploma or GED

Tools

CRM systems

Sales software

Job description

Snowshoe Mountain is seeking a friendly Seasonal Sales Agent to be the first point of contact for guests at Snowshoe Mountain Resort. You will assist with lodging, tickets, and activities, and upsell offerings while delivering memorable guest service.

The role requires working early mornings, evenings, weekends, and holidays. A High School Diploma or GED is required, and prior call center experience is preferred. Seasonal employment includes benefits and member perks.