Call Center Sales Agent - Winter 26.27

Alterra Mountain Company; West Virginia; On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Free skiing

401k

Discounted lift tickets

Food & beverage discount

Pro deals

Job summary

Snowshoe Mountain Resort is seeking a Call Center Sales Agent for the winter season. The role involves delivering friendly customer service, learning lodging, tickets and Ikon Pass products, and assisting guests with trip planning.

You will upsell activities, work within a resort team, and handle shifts including mornings, weekends, and holidays. Experience in a call center or hospitality setting is preferred, with a High School Diploma or GED required.

Qualifications

• High School Diploma or GED required.
• Previous Call Center Experience preferred.
• Hospitality-driven, friendly and professional demeanor.

Responsibilities

• Provide friendly, quality customer service.
• Develop in-depth knowledge of Lodging, Season Passes, tickets, Ski School and Ikon Pass.
• Become proficient in sales systems (training provided).
• Assist guests with trip planning by building itineraries and upselling activities.
• Stay updated on resort and system knowledge.
• Use professional selling techniques aligned with standards.
• Collaborate with team members and other departments.
• Cover 8-hour phone shifts, with potential for longer hours during peak times.
• Ensure exceptional follow-up for guest satisfaction.
• Address and resolve guest complaints effectively.
• Maintain grooming standards and punctuality.
• Work collaboratively as part of a team.

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Job description

## Call Center Sales Agent - Winter 26.27Applylocations: Snowshoe, WVposted on: Posted 2 Days Agojob requisition id: JR133734Seasonal# **Winter 26.27**# **Work, Play, Get Paid, and Enjoy the Perks!*** Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209* Pay: 15.50 per hour* Start Date: September 14th* Seasonal: Seasonal work involves temporary employment tied to specific times of the year.* Schedule: May require working early mornings, weekends, and holidays# **Employee Perks:*** Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!* 401k plan available to any employee over the age of 18* Discounted Friends and Family Lift Ticket Vouchers* 30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations.* Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!# **Why Work with Us?**Join our Contact Center as a Sales Agent and be the first point of contact for guests at Snowshoe Mountain Resort! We're seeking hospitality-driven individuals to help turn vacation dreams into reality. Enjoy a generous benefits package, potential work-from-home options, and commission on sales. If you’re professional, friendly, and dependable, we want you on our team!# Job Responsibilities:* Provide friendly, quality customer service.* Develop in-depth knowledge of products, including Lodging, Season Passes, daily tickets, Ski School, and Ikon Pass.* Become proficient in sales systems (training provided).* Assist with trip planning by building itineraries, educating guests, upselling activities, and answering resort questions.* Stay updated on resort and system knowledge.* Use professional selling techniques aligned with Quality Tracks standards.* Collaborate with team members and other departments.* Cover 8-hour phone shifts, with potential for longer hours during peak times.* Ensure exceptional follow-up for guest satisfaction.* Address and resolve guest complaints effectively.* Maintain strong customer service and safety awareness, following instructions accurately.* Adhere to grooming standards and demonstrate punctuality.* Work collaboratively as part of a team.# **Education:*** High School Diploma or GED# **Preferred Experience:*** Previous Call Center Experience*All Information above is subject to change at any time.**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.**Snowshoe is an equal opportunity employer.*