Seasonal Guest‑Centric Call Center Sales Agent

Alterra Mountain Company; West Virginia; On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Free skiing

401k

Discounted lift tickets

Food & beverage discount

Pro deals

Job summary

Snowshoe Mountain Resort is seeking a Call Center Sales Agent for the winter season. The role involves delivering friendly customer service, learning lodging, tickets and Ikon Pass products, and assisting guests with trip planning.

You will upsell activities, work within a resort team, and handle shifts including mornings, weekends, and holidays. Experience in a call center or hospitality setting is preferred, with a High School Diploma or GED required.

Qualifications

• High School Diploma or GED required.
• Previous Call Center Experience preferred.
• Hospitality-driven, friendly and professional demeanor.

Responsibilities

• Provide friendly, quality customer service.
• Develop in-depth knowledge of Lodging, Season Passes, tickets, Ski School and Ikon Pass.
• Become proficient in sales systems (training provided).
• Assist guests with trip planning by building itineraries and upselling activities.
• Stay updated on resort and system knowledge.
• Use professional selling techniques aligned with standards.
• Collaborate with team members and other departments.
• Cover 8-hour phone shifts, with potential for longer hours during peak times.
• Ensure exceptional follow-up for guest satisfaction.
• Address and resolve guest complaints effectively.
• Maintain grooming standards and punctuality.
• Work collaboratively as part of a team.

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Job description

Snowshoe Mountain Resort is seeking a Call Center Sales Agent for the winter season. The role involves delivering friendly customer service, learning lodging, tickets and Ikon Pass products, and assisting guests with trip planning.

You will upsell activities, work within a resort team, and handle shifts including mornings, weekends, and holidays. Experience in a call center or hospitality setting is preferred, with a High School Diploma or GED required.