Customer Service Representative - Swing Shift

Allied Tech; Austin (TX); Remote; USD 53,000 - 65,000; Full time

Benefits offered by this job

Fully remote position

Health, dental, and vision insurance

401(k) with up to 6% match

40 days PTO (vacation, sick, holidays)

Home-office stipend $200/month

Promote-from-within culture

Job summary

Allied Tech is hiring a Customer Service Representative for swing shifts in a fully remote role based in the United States. The position offers a salary range of $53,000–$65,000 per year, with performance bonuses up to 10% for individuals and up to 10% for company performance.

You will handle inquiries across phone, live chat, and ticketing systems, resolve escalations, troubleshoot issues, and document interactions with care. Strong written communication and reliable internet are essential.

Qualifications

• Clear written communication with perfect grammar, punctuation and spelling.
• Ability to use several software systems at once without loss of focus.
• Fast, reliable internet connection and distraction-free home office.

Responsibilities

• Answer customer inquiries via phone, live chat, and ticketing systems.
• Resolve complex issues escalated by others with efficiency and empathy.
• Troubleshoot problems and guide customers to clear solutions.
• Identify patterns in escalations and surface insights to leadership.
• Document interactions accurately in internal systems.
• Adhere to processes to deliver consistent, high-quality support.
• Represent client brands with professionalism and empathy.

Skills

Excellent written communication

Multi-system navigation

Reliable home internet

Grammar & spelling

Tools

Phone systems

Live chat software

Ticketing software

Job description

Customer Service Representative - Swing Shift

There are two kinds of people in this world: those who light up a room when they walk in, and those who light it up when they leave. We're looking for the first kind.

What is the pay?

• $53,000 - $65,000 per year, based on experience
• Individual performance-based bonus up to 10% of salary
• Company performance-based bonus up to 10% of salary

What are the benefits?

• Fully remote position
• Competitive health, dental, and vision insurance
• 401(k) with up to 6% company match
• 40 days of paid time off, inclusive of vacation, sick days, and holidays
• $200/month home-office stipend
• Promote-from-within culture with clear opportunities for advancement

What will I be doing?

• Responding to customer inquiries across phone, live chat, and ticketing systems
• Resolving complex cases escalated by Customer Service Representatives
• Troubleshooting both common and uncommon problems and guiding customers to solutions
• Identifying patterns in escalated cases and surfacing insights to leadership
• Documenting interactions accurately within internal systems
• Following established processes to deliver consistent, high-quality support
• Representing client brands with empathy and professionalism

What are the requirements?

• Excellent written communication, including grammar, punctuation, and spelling
• Comfortable navigating multiple software systems simultaneously
• Fast, reliable internet connection and a distraction-free work environment

What additional qualifications could I have?

• 1+ years customer service-related experience
• 1+ year experience with phone, chat, and ticketing software systems

What shifts are available?

This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.

• Swing Shift: 4:00 PM - 12:00 AM Central Time (CT)

Great customer service is about more than answering questions -- it's about creating trust, solving problems, and making people feel taken care of. If that sounds like the kind of work you do best, we'd love to hear from you.