Call Center Representative (PT)

Uncle Gs Management Corp.; Terryville (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Lunch discount (50% off in-store)

In-store 25% discount

Career pathing and advancement

Additional employee benefits

Job summary

Uncle Gs Management Corp. in New York seeks a friendly Call Center Representative to handle a high volume of inbound and outbound calls while delivering exceptional service to every customer.

The ideal candidate will be a strong communicator who enjoys helping others and resolving concerns. You will document interactions in the call center database, assist customers with catering questions, and collaborate with team members to ensure needs are addressed promptly.

Qualifications

• High school diploma or equivalent.
• Previous call center experience in a high-volume environment.
• Strong telephone etiquette, verbal communication, and active listening.
• Proficient computer skills with UKG and departmental spreadsheets.
• Commitment to delivering excellent customer service.
• Ability to stay calm and professional under pressure.

Responsibilities

• Manage a high volume of inbound and outbound calls in a timely, courteous, and professional manner.
• Provide knowledgeable assistance with catering inquiries, orders, products, and services.
• Listen carefully to understand each customer’s needs and provide accurate information, solutions, or appropriate alternatives.
• Resolve customer questions, concerns, and complaints with patience, professionalism, and attention to detail.
• Follow established communication guidelines and procedures when handling various topics.
• Create positive customer experiences by going the extra mile and delivering personalized service.
• Build and maintain strong customer relationships through friendly and consistent communication.
• Accurately document customer interactions and important details in the call center database.
• Collaborate with team members and other departments to ensure customer needs are addressed promptly.
• Meet individual and team service, quality, and productivity goals.
• Maintain confidentiality and handle customer information responsibly.
• Perform additional duties and responsibilities as assigned.

Skills

Telephone etiquette

Active listening

Verbal communication

Customer service

multitasking

Education

High school diploma or equivalent

Tools

UKG system

Spreadsheets

Call center databases

Job description

We are seeking a friendly, dependable, and customer-focused Call Center Representative to join our team. This position is responsible for handling a high volume of inbound and outbound calls while providing exceptional service to every customer. The ideal candidate will be a strong communicator who enjoys helping others, resolving concerns, and assisting customers with general catering questions and requests.

Responsibilities

• Manage a high volume of inbound and outbound calls in a timely, courteous, and professional manner.
• Provide knowledgeable assistance with catering inquiries, orders, products, and services.
• Listen carefully to understand each customer’s needs and provide accurate information, solutions, or appropriate alternatives.
• Resolve customer questions, concerns, and complaints with patience, professionalism, and attention to detail.
• Follow established communication guidelines and procedures when handling various topics.
• Create positive customer experiences by going the extra mile and delivering personalized service.
• Build and maintain strong customer relationships through friendly and consistent communication.
• Accurately document customer interactions and important details in the call center database.
• Collaborate with team members and other departments to ensure customer needs are addressed promptly.
• Meet individual and team service, quality, and productivity goals.
• Maintain confidentiality and handle customer information responsibly.
• Perform additional duties and responsibilities as assigned.

Requirements

• High school diploma or equivalent.
• Previous customer service or call center experience in a high-volume environment.
• Strong telephone etiquette, verbal communication, and active-listening skills.
• Strong computer skills - use of UKG system and department spreadsheets
• A genuine commitment to delivering excellent customer service.
• Ability to remain calm, patient, and professional when handling challenging situations.
• Adaptability when communicating with customers of different backgrounds and personality types.
• Strong organizational, problem-solving, and attention-to-detail skills.
• Ability to multitask, prioritize responsibilities, and manage time effectively.
• Comfortable learning and using call center databases and other computer systems.
• Dependable team player with a positive and professional attitude.

Benefits

• Medical insurance, dental insurance, vision insurance
• 401(k) retirement plan
• 50% discount on in store lunch
• 25% discount on in-store purchases
• Career pathing and advancement
• Additional employee benefits and perks