Call Center Representative - Medical

Central Florida Health Care, Inc.; Winter Haven (FL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401k after 1 year

Zusammenfassung

Central Florida Health Care, Inc. in Winter Haven, FL is seeking a Call Center Representative - Medical to schedule medical, dental and optometry appointments by phone. You will collect patient demographics, verify insurance information, and handle rescheduling while ensuring accuracy and compassion for patients.

The role requires bilingual English/Spanish communication, strong data entry skills, and the ability to work a 7:00 am–6:00 pm schedule in a fast-paced call center environment.

Qualifikationen

• Education: High School Graduate or GED.
• Experience: 18 months scheduling appointments in an office environment or Call Center experience.
• Bilingual requirement: English/Spanish.

Aufgaben

• Schedule medical, dental and optometry appointments by phone.
• Collect patient demographic and insurance information.
• Cancel and reschedule appointments.
• Understand and apply scheduling templates.
• Transfer calls appropriately.
• Work provider follow-up requests on outbound calls.
• Must be available from 7 am until 6 pm.

Kenntnisse

Bilingual English/Spanish

Self-starter

Detail oriented

Computer literate

Typing 40 wpm

Ausbildung

High School/GED

Jobbeschreibung

Position:Call Center Representative - Medical

Location: Winter Haven, FL

Job Id:3350

# of Openings:1

Title: Call Center Representative - Medical

Reports to: Call Center Supervisor

FLSA Status: Non-Exempt
Personnel Supervised: None

POSITION SUMMARY:

Under the direct supervision of the Call Center Supervisor, incumbent is responsible for scheduling Medical and/or Dental and/or Optometry appointments.

MINIMAL QUALIFICATIONS:

• Education: High School Graduate or GED
• Experience: 18 months scheduling appointments in an office environment or Call Center experience. Bilingual: English/Spanish required.
• Skills: Self-starter. Detail oriented. Computer literate. Type 40 wpm.

RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following:

• Schedule medical, dental and optometry appointments by phone.
• Collect patient demographic and insurance information.
• Cancel and reschedule medical, dental and optometry appointments
• Understand and apply CFHC scheduling template.
• Transfer calls appropriately
• Work provider follow-up requests on outbound calls
• Must be available from 7 am until 6 pm

BENEFITS:

• Competitive Salary Federal Student Loan Forgiveness: PSLF – 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) – 4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded

PHYSICAL REQUIREMENTS:

• Requires 80% or more spent standing/sitting.
• Independently mobile
• Lifting and/or transporting up to 20lbs.

American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.