Medical Phone Scheduler

ENT and Allergy of FL.; Tampa (FL); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Florida ENT and Allery is seeking a Medical Phone Scheduler for a full-time position at our Sabal Park office. This role focuses on exceptional customer service, handling a high volume of calls, scheduling and confirming appointments, and coordinating with insurance providers.

The ideal candidate will have at least one year of call center experience, strong communication skills, and the ability to work well in a team. Proficiency with computers and medical terminology is preferred.

Qualifications

• Minimum one year call center experience.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills with a clear speaking voice.
• Ability to prioritize and handle high call volume of patients.
• The ability to work in a team environment.
• Strong computer literacy is a MUST.
• Working knowledge of medical terminology is a plus.
• Bi-lingual is a plus.

Responsibilities

• Provide knock-your-socks-off customer service on every patient contact.
• Answer a high volume of incoming phone calls and schedule appointments.
• Confirm appointments and manage scheduling details.
• Work with insurance companies on scheduling and coverage.

Skills

Customer service

Interpersonal skills

Communication

Call center experience

Teamwork

Computer literacy

Medical terminology

Bilingual

Job description

Florida ENT and Allery, a division of ENT and Allergy Associates of Florida is currently seeking a Medical Phone Scheduler for a full-time position at our Sabal Park office. Our practice provides comprehensive general and subspecialty ENT medical and surgical care within the convenience of one medical group. Patient care is our top concern, and because we can provide both diagnosis and rehabilitative services, our patients know they can depend on our team for all their needs.

Medical Phone Scheduler Description:

Functions include providing knock your socks off customer service with every patient, answering a high volume of incoming phone calls, scheduling, appointments, confirmation, working with insurance companies.

Medical Phone Scheduler Requirements:

• Minimum one year previous call center service experience
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills with a clear speaking voice.
• Ability to prioritize and handle high call volume of patients
• The ability to work in a team environment.
• Strong computer literacy is a MUST
• Working knowledge of medical terminology is a plus
• Bi-lingual is a plus.

Benefits Insurance Verification Specialist Receptionist:

• Medical, Dental and Vision: Effective 1st of the month after 60 days of employment.
• Company paid STD, LTD, Life: Effective 1st of the month after 1 year of full-time employment.
• 401(K): Effective 1st of the month after 1 year of employment.
• 6 Paid Holidays: Effective immediately.
• PTO: Time earned per pay period

Physical Demands:

Coordination, manual, and physical dexterity sufficient to properly and adequately use various items of medical equipment and office equipment as required of the position or directed by the Manager. The position may involve sitting, standing, bending, and stooping. Incumbent must also be able to assist patients in transferring from wheelchair to an exam chair, when necessary. Responsibilities may also require the incumbent to travel between ENTA offices for support purposes. The incumbent must also be capable of lifting up to 25 pounds.

This company is an equal-opportunity employer.

We are a tobacco free workforce.

We perform full Criminal, Government, Credit, Drug (to include Nicotine and Tobacco) drivers and professional license background checks on all applicants being considered for positions.