Call Center Representative/Inside Sales

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; South El Monte (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Competitive Compensation

Career Growth Opportunities

Job summary

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC is looking for a Call Center Representative in South El Monte, California. This role is essential as the first point of contact for our customers, managing inquiries with professionalism and enthusiasm. Candidates should possess excellent communication skills in both English and Spanish, coupled with strong problem-solving abilities. The position offers opportunities for growth and a flexible schedule along with competitive compensation and benefits.

Qualifications

• Fluent in English and Spanish with strong communication skills.
• Ability to effectively resolve customer inquiries and concerns.
• Experience using CRM software to document interactions.

Responsibilities

• Manage high call volume in a fast-paced environment.
• Actively listen to customer concerns and provide effective solutions.
• Build rapport with customers to foster loyalty.
• Utilize CRM software to accurately document customer interactions.
• Meet performance metrics, including call handle time and customer satisfaction.

Skills

Excellent verbal and written communication skills in English and Spanish

Strong problem-solving and decision-making abilities

Proficiency in computer systems and CRM software

Ability to multitask and prioritize tasks effectively

A positive and can-do attitude

Tools

CRM software

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

Benefits/Perks

• Competitive Compensation
• Career Growth Opportunities

Call Center Representative

We're seeking a dynamic and customer-focused Call Center Representative to join our team. In this role, you'll be the first point of contact for our customers, handling inbound and outbound calls with professionalism and enthusiasm. Your ability to understand and resolve customer inquiries efficiently while delivering exceptional service is crucial.

Responsibilities

• Manage high call volume in a fast-paced environment
• Actively listen to customer concerns and provide effective solutions
• Build rapport with customers to foster loyalty
• Utilize CRM software to accurately document customer interactions
• Meet performance metrics, including call handle time and customer satisfaction

Qualifications

• Excellent verbal and written communication skills in English and Spanish
• Strong problem-solving and decision-making abilities
• Proficiency in computer systems and customer relationship management (CRM) software
• Ability to multitask and prioritize tasks effectively
• A positive and can-do attitude

Join our team and make a difference in the lives of our customers!