Call Center Representative

Foxfruit; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Foxfruit in Atlanta, GA is seeking a friendly Call Center Representative to assist customers by phone, respond to inquiries, and provide professional support during each interaction. This entry-level role focuses on clear communication, active listening, and solving customer needs.

You will handle inbound calls, answer questions about products and services, and contribute to customer satisfaction and sales skills development.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong problem-solving abilities.
• Comfortable communicating with customers by phone.
• Good organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.

Responsibilities

• Answer incoming customer calls and provide professional assistance.
• Respond to questions regarding products, services, and company offerings.
• Listen carefully to customers and identify their needs.
• Provide accurate and helpful information based on customer inquiries.
• Assist with routine customer questions, requests, and concerns.
• Recommend appropriate products or services based on customer needs.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and lead generation activities.
• Maintain organized records of customer interactions and follow-ups.
• Communicate customer feedback and recurring concerns to team members.
• Support customer retention and business development initiatives.
• Collaborate with colleagues to achieve customer service and performance goals.
• Participate in ongoing training and professional development.

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a friendly and dependable Call Center Representative to assist customers by phone, respond to inquiries, and provide professional support throughout each interaction. This entry-level opportunity is ideal for someone who enjoys communicating with people, listening to customer needs, providing solutions, and developing valuable customer service and sales skills.

Responsibilities

• Answer incoming customer calls and provide professional assistance.
• Respond to questions regarding products, services, and company offerings.
• Listen carefully to customers and identify their needs.
• Provide accurate and helpful information based on customer inquiries.
• Assist with routine customer questions, requests, and concerns.
• Recommend appropriate products or services based on customer needs.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and lead generation activities.
• Maintain organized records of customer interactions and follow-ups.
• Communicate customer feedback and recurring concerns to team members.
• Support customer retention and business development initiatives.
• Collaborate with colleagues to achieve customer service and performance goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong problem-solving abilities.
• Comfortable communicating with customers by phone.
• Good organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, sales, retail, or hospitality experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service and communication experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching