Call Center Representative

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; El Monte (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Opportunity for advancement

Training & development

Competitive Compensation and Benefits

Career Growth Opportunities

Job summary

A non-profit organization dedicated to education seeks a dynamic Call Center Representative in El Monte, California. You will manage inbound and outbound calls, provide exceptional service, and address customer inquiries efficiently. Strong communication skills in English and Spanish are essential for this role, alongside problem-solving abilities and proficiency in CRM software. This position offers opportunities for career growth and competitive benefits.

Qualifications

• Excellent communication skills in English and Spanish.
• Strong problem-solving and decision-making abilities.
• Proficiency with computer systems and CRM software.

Responsibilities

• Manage high call volume in a fast-paced environment.
• Listen to customer concerns and provide solutions.
• Build rapport with customers.

Skills

Excellent verbal and written communication skills in English and Spanish

Strong problem-solving abilities

Proficiency in CRM software

Ability to multitask

Positive attitude

Job description

Benefits

• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Training & development
• Benefits/Perks
• Competitive Compensation and Benefits
• Bonus Based on Performance
• Career Growth Opportunities

Call Center Representative

We\'re seeking a dynamic and customer-focused Call Center Representative to join our team. In this role, you\'ll be the first point of contact for our schools, handling inbound and outbound calls with professionalism and enthusiasm. Your ability to understand and resolve customer inquiries efficiently while delivering exceptional service is crucial.

Responsibilities

• Manage high call volume in a fast-paced environment
• Actively listen to customer concerns and provide effective solutions
• Build rapport with customers to foster loyalty
• Utilize CRM software to accurately document customer interactions
• Meet performance metrics, including call handle time and customer satisfaction

Qualifications

• Excellent verbal and written communication skills in English and Spanish
• Strong problem-solving and decision-making abilities
• Proficiency in computer systems and customer relationship management (CRM) software
• Ability to multitask and prioritize tasks effectively
• A positive and can-do attitude

Join our team and make a difference in the lives of our customers!