Call Center Representative/Dispatcher/Scheduler/Quality Control

Access 2 Interpreters; Columbus (OH); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid holidays after 90 days

Ten days PTO after 90 days

Medical, Dental, Vision, Life

401K and Profit Sharing

Free parking

Job summary

Access 2 Interpreters is hiring a Dispatcher/Scheduler to coordinate interpretation services across Hospitals, Courts, Schools and Social Service Agencies. The role runs 9am–5pm in Columbus, OH, with a strong emphasis on accuracy, communication, and timely scheduling.

Requirements include high school diploma, dispatch or customer service background, 35 WPM typing, and proficiency with Excel. Office-based position with competitive benefits and room to grow within a collaborative team.

Qualifications

• High school diploma required and experience in customer service/dispatch.
• Typing speed of at least 35 WPM and basic computer skills; Excel knowledge preferred.
• Willing to work from the office.

Responsibilities

• Handle a high volume of phone calls.
• Schedule multilingual interpreters for assignments.
• Conduct inspections and ensure quality control.
• Collect, enter, and analyze data.
• Submit reports.
• Monitor and review progress and accuracy.
• Complete a background check and pass a drug screen.

Skills

Dispatch experience

Detail oriented

Team player

Multi-tasking

Professional communication

Education

High school diploma

Tools

Microsoft Excel

Job description

Job Description

Dispatcher/Scheduler/Quality Control 9am - 5pm ($22.00/hr)

We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies.

We want someone who

• Has a keen eye for detail and an eagerness to learn
• Is flexible and can keep up in a fast-paced environment
• Is a team player
• Takes initiative and can multi-task
• Communicates professionally and efficiently in person and over the phone

We are an EOE.

Responsibilities And Duties

• Manage a high volume of phone calls
• Schedule multilingual interpreters for assignments
• Conduct inspections and ensure quality control
• Collect, enter, and analyze data
• Submit reports
• Monitor and review progress and accuracy
• Complete a background check and pass a drug screen

Qualifications And Skills

• Has a high school diploma and customer service/dispatch experience
• Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED)
• Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)
• Is willing to work from the office

Benefits

Our employee benefits include

• Paid holidays after 90 days
• Ten (10) days of Paid Time Off after 90 days
• Medical, Dental, Vision, and Life
• 401K and Profit Sharing
• Free parking