Call Center Representative/Dispatcher/Scheduler/Quality Control 9am - 5pm ($22.00/hr)

Access-2-Interpreters; Columbus (OH); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Paid holidays after 90 days

Ten days Paid Time Off after 90 days

Medical, Dental, Vision, and Life insurance

401K and Profit Sharing

Free parking

Job summary

Access-2-Interpreters is seeking a Dispatcher/Scheduler in Columbus, Ohio, to manage scheduling for interpreters assisting in various services. Candidates must be detail-oriented, flexible, and proficient in communication. Responsibilities include managing high call volumes, scheduling, conducting inspections, and reporting on the data.

Qualifications include a high school diploma, customer service experience, and proficiency in Microsoft Excel. Benefits include paid holidays, time off, health insurance, and retirement options.

Qualifications

• Customer service or dispatch experience is required.
• Candidate must type at least 35 WPM.
• Intermediate computer skills are necessary.

Responsibilities

• Manage a high volume of phone calls.
• Schedule multilingual interpreters for various assignments.
• Ensure quality control through inspections.
• Collect, enter, and analyze relevant data.
• Submit detailed reports regularly.
• Monitor and review progress for accuracy.
• Complete a background check and successfully pass a drug screen.

Skills

Attention to detail

Flexibility in fast-paced environment

Team player

Initiative and multi-tasking

Professional communication

Education

High school diploma

Tools

Microsoft Excel

Job description

Dispatcher/Scheduler/Quality Control 9am - 5pm ($22.00/hr)

We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies.

We want someone who:

• Has a keen eye for detail and an eagerness to learn
• Is flexible and can keep up in a fast-paced environment
• Is a team player
• Takes initiative and can multi-task
• Communicates professionally and efficiently in person and over the phone

If this feels like the position for you, please respond with a detailed resume complete with education, previous work experience, and references. We are an EOE.

Responsibilities and Duties

Upon hire, our candidate will

• Manage a high volume of phone calls
• Schedule multilingual interpreters for assignments
• Conduct inspections and ensure quality control
• Collect, enter, and analyze data
• Submit reports
• Monitor and review progress and accuracy
• Complete a background check and pass a drug screen

Qualifications and Skills

We need someone who

• Has a high school diploma and customer service/dispatch experience
• Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED)
• Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)
• Is willing to work from the office

Benefits

Our employee benefits include

• Paid holidays after 90 days
• Ten (10) days of Paid Time Off after 90 days
• Medical, Dental, Vision, and Life
• 401K and Profit Sharing
• Free parking