Call Center Representative/Dispatcher/Scheduler/Quality Control 7am - 3pm ($22.00/hr)

Access 2 Interpreters, LLC; Columbus (OH); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Paid holidays after 90 days

Ten days Paid Time Off after 90 days

Medical, Dental, Vision, and Life

401K and Profit Sharing

Free parking

Job summary

Access 2 Interpreters, LLC is seeking a Dispatcher/Scheduler to coordinate multilingual interpreters for hospitals, courts, schools and social services in an office setting in Columbus, OH. The role emphasizes accuracy, initiative and teamwork.

You will manage calls, schedule assignments, perform inspections for quality control, and handle data entry and reporting. A background check and drug screen are required; EOE applies. Competitive hourly pay is offered.

Qualifications

• High school diploma or equivalent.
• Typing speed of at least 35 WPM with good computer skills.
• Proficiency in Microsoft Excel and related tools.
• Willingness to work from the office.

Responsibilities

• Manage a high volume of phone calls.
• Schedule multilingual interpreters for assignments.
• Conduct inspections and ensure quality control.
• Collect, enter, and analyze data.
• Submit reports.
• Monitor and review progress and accuracy.
• Complete a background check and pass a drug screen.

Skills

Typing 35 WPM

Excel proficiency

Computer skills

Dispatch experience

Education

High school diploma

Tools

Microsoft Excel

Job description

Dispatcher/Scheduler/Quality Control 7am - 3pm ($22.00/hr)

We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies.

We want someone who

• Has a keen eye for detail and an eagerness to learn
• Is flexible and can keep up in a fast-paced environment
• Is a team player
• Takes initiative and can multi-task
• Communicates professionally and efficiently in person and over the phone

We are an EOE.

Responsibilities and Duties

Upon hire, our candidate will

• Manage a high volume of phone calls
• Schedule multilingual interpreters for assignments
• Conduct inspections and ensure quality control
• Collect, enter, and analyze data
• Submit reports
• Monitor and review progress and accuracy
• Complete a background check and pass a drug screen

Qualifications and Skills

We need someone who

• Has a high school diploma and customer service/dispatch experience
• Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED)
• Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)
• Is willing to work from the office

Benefits

Our employee benefits include

• Paid holidays after 90 days
• Ten (10) days of Paid Time Off after 90 days
• Medical, Dental, Vision, and Life
• 401K and Profit Sharing
• Free parking