Scheduling Coordinator

Baystate Interpreters, Inc; Gardner (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Work in a collaborative environment

Experience in the language services industry

Opportunities for growth

Job summary

Baystate Interpreters, Inc. in Gardner, MA is seeking an Interpreter Scheduling Specialist to manage interpreter schedules and coordinate assignments. This role requires strong organizational and multitasking skills, excellent communication, and a collaborative mindset. You will ensure seamless communication between clients and interpreters, handle scheduling efficiently, and maintain records of performance and feedback. Join a fast-paced environment where your attention to detail and problem-solving skills are valued.

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• High attention to detail and problem-solving skills.
• Ability to work effectively under pressure and adapt to changing priorities.
• Team-oriented mindset with a collaborative approach.

Responsibilities

• Coordinate and manage interpreter schedules to ensure full coverage of assignments.
• Communicate with clients to confirm service needs, appointment details, and special requirements.
• Maintain and update scheduling systems to reflect accurate interpreter availability.
• Handle last-minute schedule changes, cancellations, and urgent requests efficiently.
• Track and maintain records of assignments, interpreter performance, and client feedback.
• Collaborate with recruiting and operations teams to support overall service delivery.

Skills

Organizational skills

Communication skills

Customer service

Attention to detail

Problem-solving

Multitasking

Job description

Company Overview

Baystate Interpreters, Inc. is a leading provider of professional language services, offering interpretation and translation in over 350 languages. Our mission is to promote clear communication and cultural understanding by delivering reliable, high‑quality services to diverse communities.

Position Summary

Baystate Interpreters is seeking a highly organized and detail‑oriented Interpreter Scheduling Specialist to join our growing team. In this role, you will be responsible for managing interpreter schedules and coordinating language service assignments to ensure seamless communication between clients and interpreters.

This is an excellent opportunity for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is committed to delivering exceptional service.

Key Responsibilities

• Coordinate and manage interpreter schedules to ensure full coverage of assignments
• Communicate with clients to confirm service needs, appointment details, and special requirements
• Maintain and update scheduling systems to reflect accurate interpreter availability
• Handle last‑minute schedule changes, cancellations, and urgent requests efficiently
• Track and maintain records of assignments, interpreter performance, and client feedback
• Collaborate with recruiting and operations teams to support overall service delivery

Requirements

• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• High attention to detail and problem‑solving skills
• Ability to work effectively under pressure and adapt to changing priorities
• Team‑oriented mindset with a collaborative approach

Benefits

• Work in a collaborative and fast‑paced environment
• Gain experience in the language services industry with opportunities for growth
• Be part of a team that values accuracy, efficiency, and customer satisfaction

This is an in‑office position based in Gardner, MA.

If you are passionate about connecting people, bridging communication barriers, and have a keen eye for talent, we'd love to hear from you!