Dispatcher-Language Services

Veterans in Healthcare; Spartanburg (SC); On-site; USD 40,000 - 52,000; Full time

Job summary

Spartanburg Regional Healthcare System in Spartanburg, South Carolina, is seeking a Language Services Dispatcher to manage the 6TALK interpreter line and schedule interpreters for patient locations. You will coordinate with contract agencies to provide backup when interpreters are unavailable and maintain monthly schedules under the department manager.

The role requires a High School graduate with 2–3 years of dispatch experience and strong verbal/written communication.

Qualifications

• High School Graduate required.
• Two to three (2-3) years' experience in a similar dispatching position required.
• College courses or Associate's Degree in Healthcare or Business preferred.

Responsibilities

• Manage and organize multiple monthly interpreter schedules in a fast-paced environment.
• Coordinate with Administrative Assistant and Medical Interpreters.
• Build relationships with SRHS departments to provide timely interpreter requests.
• Communicate effectively with various departments, orally and in writing.
• Schedule interpreter requests and resolve information inconsistencies for non-English or hard-of-hearing patients.
• Oversee day-to-day scheduling and report issues to Administrative Assistant and Manager.
• Use Midas interpreter reports and Epic Cadence for scheduling.
• Ensure interpreters follow department SOPs for appointment times and conduct.
• Answer calls from the 6TALK line for emergency language services.

Skills

Dispatch coordination

Verbal communication

Written communication

Interpersonal skills

Customer relations

Education

High School Diploma

Associate's Degree (preferred)

Tools

Midas interpreter reports

Epic Cadence

Job description

Job Details

Location: Spartanburg, South Carolina, United States

Spartanburg Medical Center

Accessibility and Language Services

Days

8a-4:30p

Job ID: P-108700

Full Time

012

Description

The Language Services Dispatcher is responsible for maintaining and ensuring effective day-to-day operations for processing the 6TALK interpreter request line; schedules the Medical Interpreters to requested patient locations within SRHS; coordinates with contract agencies to provide backup when the department's Medical Interpreters are not available. Duties include management of the monthly interpreter schedules, adjusting the schedules to meet the needs of the Medical Interpreters. Reports to the department manager and demonstrates knowledge of developmental behaviors and safety issues related to the department.

Job Requirements

Position Summary

The Language Services Dispatcher is responsible for maintaining and ensuring effective day-to-day operations for processing the 6TALK interpreter request line; schedules the Medical Interpreters to requested patient locations within SRHS; coordinates with contract agencies to provide backup when the department's Medical Interpreters are not available. Duties include management of the monthly interpreter schedules, adjusting the schedules to meet the needs of the Medical Interpreters. Reports to the department manager and demonstrates knowledge of developmental behaviors and safety issues related to the department.

Minimum Requirements

Education

High School Graduate

Experience

Two to three (2-3) years\' experience in a similar dispatching position

License/Registration/Certifications

N/A

Preferred Requirements

Preferred Education

College courses or Associate's Degree in Healthcare or Business

Preferred Experience

N/A

Preferred License/Registration/Certifications

N/A

Core Job Responsibilities

• Proven track record of managing and organizing multiple monthly schedules in a fast-paced productive work environment
• Works collaboratively with the Administrative Assistant and Medical Interpreters
• Builds effective relationships with the numerous departments within SRHS to provide timely requests for Medical Interpreters.
• Strong verbal and written communication, interpersonal, and customer relations skills
• Interacts with various departments in a polite and professional manner to arrange and schedule
• Interpreter requests, and resolve any inconsistencies of information on non-English speaking, hard of hearing or deaf patients
• Oversees day to day scheduling and reports problems to Administrative Assistant & Manager
• Uses Midas interpreter reports and Epic Cadence to schedule interpreter appointments
• Ensures that the medical interpreters follow department Standard Operating Procedures as pertaining to appointment times, conduct etc.
• Must be able to take calls from the 6TALK line to provide emergency requests for limited English proficiency patients

Physical Requirements

• Physical demands are representative of those that must be met by an associate to successfully perform the essential functions of the job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to manage conflicts and timeline pressures.