Call Center Representative/Dispatcher/Scheduler/Quality Control

Access 2 Interpreters, LLC; Columbus (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid holidays

PTO after 90 days

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K and profit sharing

Free parking

Job summary

Access 2 Interpreters, LLC is seeking a Dispatcher/Scheduler to support interpreters who assist in Hospitals, Courts, Schools, and Social Service Agencies. The role focuses on managing high call volumes, scheduling multilingual interpreters, and ensuring quality control.

Ideal candidates will have a high school diploma with dispatch or customer service experience, strong typing (35 WPM) and Excel skills, and a willingness to work onsite. This 9am–5pm position offers $22.00/hr and benefits.

Qualifications

• High school diploma and customer service/dispatch experience.
• Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED)
• Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)
• Is willing to work from the office

Responsibilities

• Manage a high volume of phone calls
• Schedule multilingual interpreters for assignments
• Conduct inspections and ensure quality control
• Collect, enter, and analyze data
• Submit reports
• Monitor and review progress and accuracy
• Complete a background check and pass a drug screen

Skills

Detail-oriented

Fast learner

Flexible

Team player

Initiative & multi-tasking

Professional communication (in person/

Education

High school diploma

Tools

Microsoft Excel

Job description

Dispatcher/Scheduler/Quality Control 9am - 5pm ($22.00/hr)

We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies.

We want someone who

• Has a keen eye for detail and an eagerness to learn
• Is flexible and can keep up in a fast-paced environment
• Is a team player
• Takes initiative and can multi-task
• Communicates professionally and efficiently in person and over the phone

We are an EOE.

Responsibilities and Duties

Upon hire, our candidate will

• Manage a high volume of phone calls
• Schedule multilingual interpreters for assignments
• Conduct inspections and ensure quality control
• Collect, enter, and analyze data
• Submit reports
• Monitor and review progress and accuracy
• Complete a background check and pass a drug screen

Qualifications and Skills

We need someone who

• Has a high school diploma and customer service/dispatch experience
• Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED)
• Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)
• Is willing to work from the office

Benefits

Our employee benefits include

• Paid holidays after 90 days
• Ten (10) days of Paid Time Off after 90 days
• Medical, Dental, Vision, and Life
• 401K and Profit Sharing
• Free parking