Call Center Representative

U.S. Physical Therapy, Inc.; United States; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Team environment

On-the-job training

Health benefits

Meaningful work

Job summary

U.S. Physical Therapy, Inc. is seeking a Call Center Representative to be the first contact for patients seeking care and support. The role involves answering calls, scheduling and confirming appointments, and providing information about services and policies.

The ideal candidate has experience in medical offices, strong communication and multitasking skills, and familiarity with insurance verification. On-the-job training and benefits are offered, with a supportive team environment.

Qualifications

• Experience in a medical call center or healthcare office is preferred.
• Excellent verbal communication and customer service skills.
• Strong attention to detail and ability to multitask.
• Familiarity with medical terminology and insurance verification is a plus.
• Proficient with computers and scheduling software.

Responsibilities

• Answer incoming phone calls in a courteous, professional manner
• Schedule, confirm, and reschedule patient appointments
• Provide information about our services, therapists, and clinic policies
• Verify insurance coverage and collect necessary patient details
• Assist with appointment reminders, follow-ups, and general inquiries
• Accurately enter and update patient information in the scheduling system
• Communicate effectively with clinical staff to ensure smooth workflow

Skills

Medical call center experience

Verbal communication

Customer service

Attention to detail

Multitasking

Insurance verification

Computer proficiency

Bilingual English/Spanish

Tools

Scheduling software

CRM systems

Job description

Company Description

Employment Type: Full-Time / Part-Time

Are you a friendly, organized, and detail-oriented individual who enjoys helping others? Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support. If you thrive in a fast-paced environment and want to be part of a team focused on improving lives, we’d love to hear from you!

About Us:

We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care.

Job Description

Key Responsibilities:

• Answer incoming phone calls in a courteous, professional manner


• Schedule, confirm, and reschedule patient appointments


• Provide information about our services, therapists, and clinic policies


• Verify insurance coverage and collect necessary patient details


• Assist with appointment reminders, follow-ups, and general inquiries


• Accurately enter and update patient information in the scheduling system


• Communicate effectively with clinical staff to ensure smooth workflow

Qualifications

• Previous experience in a medical call center or healthcare office (preferred but not required)


• Excellent verbal communication and customer service skills


• Strong attention to detail and ability to multitask


• Familiarity with medical terminology and insurance verification is a plus


• Proficient with computers, scheduling software, and basic office tools


• Bilingual (English/Spanish) a plus

Additional Information

• Competitive pay and growth opportunities


• Supportive and collaborative team environment


• On-the-job training and development


• Health benefits (for eligible employees)


• Meaningful work helping people improve their quality of life