Call Center Representative

SmartRecruiters, Inc.; Brighton Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

On-the-job training

Growth opportunities

Team environment

Job summary

SmartRecruiters, Inc. in Michigan is seeking a Call Center Representative to be the first contact for patients seeking care and support at a growing physical therapy clinic.

The role emphasizes courteous communication, appointment scheduling, insurance verification, and accurate data entry, with on-the-job training and opportunities for growth within a collaborative team.

Qualifications

• Experience in a medical call center is preferred.
• Strong verbal communication and customer service.
• Attention to detail and ability to multitask.
• Familiarity with medical terminology and insurance verification is a plus.
• Proficient with computers, scheduling software, and basic office tools.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Answer incoming calls in a courteous, professional manner.
• Schedule, confirm, and reschedule patient appointments.
• Provide information about services, therapists, and clinic policies.
• Verify insurance coverage and collect necessary patient details.
• Assist with appointment reminders, follow-ups, and general inquiries.
• Accurately enter and update patient information in the scheduling system.
• Communicate effectively with clinical staff to ensure smooth workflow.

Skills

Customer service

Call center

Medical terminology

Bilingual EN/ES

Data entry

Scheduling software

Education

High School Diploma

Tools

Scheduling software

EHR systems

CRM software

Job description

Are you a friendly, organized, and detail-oriented individual who enjoys helping others? Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support. If you thrive in a fast-paced environment and want to be part of a team focused on improving lives, we’d love to hear from you!

We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care.

Job Description

Key Responsibilities:

• Answer incoming phone calls in a courteous, professional manner
• Schedule, confirm, and reschedule patient appointments
• Provide information about our services, therapists, and clinic policies
• Verify insurance coverage and collect necessary patient details
• Assist with appointment reminders, follow-ups, and general inquiries
• Accurately enter and update patient information in the scheduling system
• Communicate effectively with clinical staff to ensure smooth workflow

Qualifications

• Previous experience in a medical call center or healthcare office (preferred but not required)
• Excellent verbal communication and customer service skills
• Strong attention to detail and ability to multitask
• Familiarity with medical terminology and insurance verification is a plus
• Proficient with computers, scheduling software, and basic office tools
• Bilingual (English/Spanish) a plus

Additional Information

• Competitive pay and growth opportunities
• Supportive and collaborative team environment
• On-the-job training and development
• Health benefits (for eligible employees)
• Meaningful work helping people improve their quality of life