Call Center Representative

Plymouth Physical Therapy Specialists; Brighton (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

On-the-job training

Competitive pay

Growth opportunities

Supportive team environment

Job summary

Plymouth Physical Therapy Specialists is seeking a friendly Call Center Representative to be the first point of contact for patients seeking care. You will answer calls, schedule appointments, verify insurance, and support the clinical team.

Join a patient-centered clinic with on-the-job training, competitive pay, health benefits, and growth opportunities in a collaborative environment that values quality patient service.

Qualifications

• Prior call center or healthcare office experience preferred.
• Excellent verbal communication and customer service skills.
• Attention to detail and ability to multitask.
• Familiarity with medical terminology and insurance verification is a plus.

Responsibilities

• Answer incoming phone calls in a courteous, professional manner
• Schedule, confirm, and reschedule patient appointments
• Provide information about services, therapists, and clinic policies
• Verify insurance coverage and collect necessary patient details
• Assist with appointment reminders, follow-ups, and general inquiries
• Accurately enter and update patient information in the scheduling system
• Communicate effectively with clinical staff to ensure smooth workflow

Skills

Verbal communication

Customer service

Multitasking

Insurance verification

Bilingual English/Spanish

Computer proficiency

Tools

Scheduling software

Office tools

Job description

Company Description

Employment Type: Full-Time / Part-Time Are you a friendly, organized, and detail-oriented individual who enjoys helping others? Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support. If you thrive in a fast-paced environment and want to be part of a team focused on improving lives, we’d love to hear from you!

About Us

We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care.

Job Description

Key Responsibilities

• Answer incoming phone calls in a courteous, professional manner
• Schedule, confirm, and reschedule patient appointments
• Provide information about our services, therapists, and clinic policies
• Verify insurance coverage and collect necessary patient details
• Assist with appointment reminders, follow-ups, and general inquiries
• Accurately enter and update patient information in the scheduling system
• Communicate effectively with clinical staff to ensure smooth workflow

Qualifications

• Previous experience in a medical call center or healthcare office (preferred but not required)
• Excellent verbal communication and customer service skills
• Strong attention to detail and ability to multitask
• Familiarity with medical terminology and insurance verification is a plus
• Proficient with computers, scheduling software, and basic office tools
• Bilingual (English/Spanish) a plus

Additional Information

• Competitive pay and growth opportunities
• Supportive and collaborative team environment
• On-the-job training and development
• Health benefits (for eligible employees)
• Meaningful work helping people improve their quality of life