Patient Care Call Center Specialist

Talentify; Brighton (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

On-the-job training

Growth opportunities

Collaborative team environment

Job summary

Talentify is seeking a friendly Call Center Representative for our physical therapy clinic, serving as the first contact for patients seeking care and support. You will handle calls, schedule appointments, verify insurance, and relay clinic information in a fast-paced environment.

The role emphasizes clear communication, attention to detail, and multitasking, with on-the-job training and growth opportunities.

Qualifications

• Experience in medical call center or healthcare office preferred.
• Excellent verbal communication and customer service skills.
• Strong attention to detail and ability to multitask.
• Familiarity with medical terminology and insurance verification a plus.
• Proficient with computers and scheduling software.

Responsibilities

• Answer incoming phone calls in a courteous, professional manner.
• Schedule, confirm, and reschedule patient appointments.
• Provide information about services, therapists, and clinic policies.
• Verify insurance coverage and collect necessary patient details.
• Assist with appointment reminders, follow-ups, and general inquiries.
• Accurately enter and update patient information in the scheduling system.
• Communicate effectively with clinical staff to ensure smooth workflow.

Skills

Verbal communication

Customer service

Attention to detail

Multitasking

Bilingual English/Spanish

Tools

Scheduling software

Office tools

Job description

Talentify is seeking a friendly Call Center Representative for our physical therapy clinic, serving as the first contact for patients seeking care and support. You will handle calls, schedule appointments, verify insurance, and relay clinic information in a fast-paced environment.

The role emphasizes clear communication, attention to detail, and multitasking, with on-the-job training and growth opportunities.