Call Center Representative

Greater Maryland Pain Management; Odenton (MD); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Opportunities for growth andAdvanc e

Job summary

Greater Maryland Pain Management is seeking a dedicated Call Center Representative to join our busy medical practice in Odenton, MD. You will handle high volumes of patient calls, assist with appointments, and maintain accurate records while upholding HIPAA standards.

You will contribute to a professional, friendly team, delivering compassionate service and clear information to patients and staff in a fast-paced environment.

Qualifications

• Previous call center, medical office, customer service, or healthcare experience preferred.
• Excellent verbal and written communication skills.
• Professional telephone etiquette.
• Strong computer and organizational skills.
• Ability to multitask in a fast-paced environment.
• Dependable, punctual, and able to work well as part of a team.
• Must maintain confidentiality and demonstrate professionalism at all times.

Responsibilities

• Answer a high volume of incoming patient calls in a professional and courteous manner.
• Schedule, reschedule, and confirm patient appointments.
• Assist patients with questions regarding appointments, office policies, and general information.
• Take accurate messages and communicate them to the appropriate staff.
• Handle patient concerns and provide excellent customer service.
• Verify and update patient demographic and insurance information.
• Document all calls and patient interactions accurately.
• Follow office procedures, HIPAA requirements, and patient privacy standards.
• Work closely with clinical and administrative staff to ensure excellent patient care.

Skills

Call center experience

Excellent communication

Professional telephone etiquette

Strong computer skills

Multitasking

Team player

Confidentiality

Job description

Join Our Growing Medical Practice!

We are seeking a professional, friendly, and dependable Call Center Representative to join our busy medical practice. The ideal candidate enjoys helping people, communicates effectively, and can remain calm and professional in a fast-paced environment.

Responsibilities

• Answer a high volume of incoming patient calls in a professional and courteous manner
• Schedule, reschedule, and confirm patient appointments
• Assist patients with questions regarding appointments, office policies, and general information
• Take accurate messages and communicate them to the appropriate staff
• Handle patient concerns and provide excellent customer service
• Verify and update patient demographic and insurance information
• Document all calls and patient interactions accurately
• Follow office procedures, HIPAA requirements, and patient privacy standards
• Work closely with clinical and administrative staff to ensure excellent patient care

Qualifications

• Previous call center, medical office, customer service, or healthcare experience preferred
• Excellent verbal and written communication skills
• Professional telephone etiquette
• Strong computer and organizational skills
• Ability to multitask in a fast-paced environment
• Dependable, punctual, and able to work well as part of a team
• Must maintain confidentiality and demonstrate professionalism at all times

We Offer

• Competitive pay
• Paid time off
• Opportunities for growth and advancement
• Professional and supportive work environment