Call Center Representative

Talentify; Brighton (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

On-the-job training

Growth opportunities

Collaborative team environment

Job summary

Talentify is seeking a friendly Call Center Representative for our physical therapy clinic, serving as the first contact for patients seeking care and support. You will handle calls, schedule appointments, verify insurance, and relay clinic information in a fast-paced environment.

The role emphasizes clear communication, attention to detail, and multitasking, with on-the-job training and growth opportunities.

Qualifications

• Experience in medical call center or healthcare office preferred.
• Excellent verbal communication and customer service skills.
• Strong attention to detail and ability to multitask.
• Familiarity with medical terminology and insurance verification a plus.
• Proficient with computers and scheduling software.

Responsibilities

• Answer incoming phone calls in a courteous, professional manner.
• Schedule, confirm, and reschedule patient appointments.
• Provide information about services, therapists, and clinic policies.
• Verify insurance coverage and collect necessary patient details.
• Assist with appointment reminders, follow-ups, and general inquiries.
• Accurately enter and update patient information in the scheduling system.
• Communicate effectively with clinical staff to ensure smooth workflow.

Skills

Verbal communication

Customer service

Attention to detail

Multitasking

Bilingual English/Spanish

Tools

Scheduling software

Office tools

Job description

Company Description

Employment Type: Full-Time / Part-Time

Are you a friendly, organized, and detail-oriented individual who enjoys helping others? Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support. If you thrive in a fast-paced environment and want to be part of a team focused on improving lives, we'd love to hear from you!

About Us

We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care.

Job Description

Key Responsibilities

• Answer incoming phone calls in a courteous, professional manner
• Schedule, confirm, and reschedule patient appointments
• Provide information about our services, therapists, and clinic policies
• Verify insurance coverage and collect necessary patient details
• Assist with appointment reminders, follow-ups, and general inquiries
• Accurately enter and update patient information in the scheduling system
• Communicate effectively with clinical staff to ensure smooth workflow

Qualifications

• Previous experience in a medical call center or healthcare office (preferred but not required)
• Excellent verbal communication and customer service skills
• Strong attention to detail and ability to multitask
• Familiarity with medical terminology and insurance verification is a plus
• Proficient with computers, scheduling software, and basic office tools
• Bilingual (English/Spanish) a plus

Additional Information

• Competitive pay and growth opportunities
• Supportive and collaborative team environment
• On-the-job training and development
• Health benefits (for eligible employees)
• Meaningful work helping people improve their quality of life