Call Center Representative

CR&R Incorporated; Stanton (CA); On-site; USD 28,929 - 33,062; Full time

Job summary

A leading waste and recycling services provider in California is seeking a Customer Service Representative for their call center operations. The role involves handling inbound calls, resolving customer issues, and providing service that impacts customer satisfaction. The ideal candidate should have customer service experience, strong communication skills, and the ability to work in a structured environment. Bilingual English/Spanish is preferred. This position offers an hourly pay with a structured schedule from Monday to Friday.

Qualifications

• Experience in a call center or customer service environment.
• Ability to work in a structured, metric-driven environment.
• Reliable attendance and schedule adherence.

Responsibilities

• Handle a high volume of inbound customer calls.
• Process payments and service changes.
• Document customer interactions accurately.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Bilingual English / Spanish

Job description

Customer Service Representative – Call Center Operations

Hourly Range: $21/hr (self advance to $24/hr)

This role supports customers through timely, accurate, and professional service in a fast-paced call center environment. As a Customer Service Representative, you will handle inbound calls, resolve issues, and process service requests that directly impact customer satisfaction and daily operations.

Why This Role Matters

Customer Service Representatives are the front line of our organization. Your ability to provide accurate information and resolve customer concerns helps keep operations running smoothly and customers supported.

What You’ll Do

• Handle a high volume of inbound customer calls
• Answer questions related to service, billing, and scheduling
• Process payments, service changes, and work orders
• Document customer interactions accurately
• Work within established quality and productivity standards

What We’re Looking For

• Customer service or call center experience
• Strong communication and problem‑solving skills
• Ability to work in a structured, metric‑driven environment
• Reliable attendance and schedule adherence
• Bilingual English / Spanish preferred

Pay & Schedule

• Hourly pay
• Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Overtime may be required based on business needs

About Us

CR&R Incorporated is one of Southern California’s leading waste and recycling services providers, serving residential, commercial, and industrial customers across multiple states. Our operations emphasize safety, reliability, environmental responsibility, and long-term sustainability.

Equal Employment Opportunity Statement

CR&R Incorporated is an equal opportunity employer and is committed to providing a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.