Call Center Representative

Insight Pest Solutions NW; Rexburg (ID); On-site; USD 18,000 - 21,000; Full time

Job summary

Insight Pest Solutions NW is hiring a Call Center Representative in Rexburg, Idaho. This full-time, in-office role involves handling customer calls, scheduling appointments, and processing payments to support technician routing and service delivery.

Applicants should have prior call center experience, strong communication skills, and be comfortable using customer management software. The position requires reliability, multitasking, and a customer-first mindset in a fast-paced environment.

Qualifications

• Experience in a customer service call center.
• Ability to communicate clearly with customers.
• Proficiency with computer systems and management software.
• Reliability and ability to multitask in a fast-paced environment.

Responsibilities

• Handle incoming calls and make outbound calls to customers.
• Input payment information and schedule appointments.
• Ensure technician routes are efficient and full.
• Provide solutions and alternatives to customer concerns.

Skills

Customer service

Call center experience

Multitasking

Dependability

Clear communication

Tools

Customer management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Representative

Full-time Rexburg, Rexburg, ID, US

24 days ago Requisition ID: 1100

Salary Range: $13.00 To $15.00 Hourly

Job Description:

Customer Care Representatives both receive incoming calls from and make outbound calls to customers. Using our customer management software, CSR handles all aspects of account management. This includes, but is not limited to, scheduling appointments, inputting payment information, and making sure the technician's routes are full, efficient, and manageable. Representatives also handle customer concerns by providing appropriate solutions and alternatives and anticipating possible obstacles that may arise. Because of the fast-paced environment, people that excel in this position will be eager team players who want to provide the best service possible.

Requirements:

• Schedule is: Monday through Friday 9:30am to 6pm with occasional Saturday's. This is an in office position.
• We provide an essential service that protects homes, health, and the environment. When this service is planned and performed to a standard of excellence, everyone wins. Representatives are expected to communicate effectively with customers whilst maintaining a positive attitude.

Computer proficiency.

• We use management software to handle and record services and customer correspondence. Learning and excelling in the use of this system is expected and essential to ensure the smooth functioning of the company.

Dependability and adaptability.

• We rely on our employees to be here when they say they will and to consistently ensure customers are receiving the type of service they expect when doing business with us. Being able to adapt to various situations is also necessary for success. It is important to be able to multitask and manage time effectively as priorities change throughout the day.

Experience in a customer service call center is required.

• We experience a large volume of calls every day from customers trying to schedule a service, pay a bill, or express a concern. Being personable over the phone is an important part of creating and maintaining customer relationships.
• the ability to sit for the duration of a shift, which is typically 8 hours.