Call Center Representative

Express Employment Professionals - Cincinnati East; Reading (Berks County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

Express Employment Professionals - Cincinnati East in Reading, PA is seeking a Call Center Representative. This direct hire role offers an hourly wage of $17.00 and a benefits package including Medical, Dental, Vision and Life Insurance.

Responsibilities include resolving customer issues across multiple channels with clear communication, maintaining high service standards, and aiming for first contact resolution while attending scheduled shifts from 8:00-4:30 during training, 9:30 am to 6:00 pm

Qualifications

• Attendance is crucial; you must be able to attend scheduled shifts.
• High school diploma or GED required.
• Customer service experience preferred.
• Basic computer and keyboard skills.
• Basic math skills.

Responsibilities

• Resolve customer issues and requests in a prompt, courteous and professional manner.
• Communicate clearly and concisely.
• Achieve customer satisfaction on all inquiries across multiple channels.
• Strive for first contact resolution.

Skills

Attendance

Customer service

Basic computer skills

Basic math skills

Education

High school diploma or GED

Job description

Our Reading area client is seeking Call Center Representatives to join their team! Express is offering career opportunities for those qualified for and interested in this position! This is a direct hire opportunity!

Call Center Representative

Pay: $17.00/hour

Benefits: Medical, Dental, Vision and Life Insurance, and more

Shift: 1st Shift - 8-4:30 during training, 9:30 am to 6:00 pm after training

Location: Reading, PA

Responsibilities of the Call Center Representative:

• Resolve customer issues and requests in a prompt, courteous and professional manner
• Communicate clearly and concisely
• Achieve customer satisfaction on all customer inquiries across multiple communication channels
• Strive for first contact resolution

Qualifications of the Call Center Representative:

• Attendance is crucial in this role. You must be able to attend work during your scheduled shifts.
• High school diploma or GED required
• Customer service experience preferred
• Basic computer and keyboard skills
• Basic math skills