Call Center Agent

Express Employment Professionals - Cincinnati East; Green Bay (WI); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Vision Insurance

Vacation

Retirement

Job summary

Express Employment Professionals in Green Bay seeks a Customer Service Representative to handle inbound calls for diverse clients, including medical offices and home services. No outbound sales are required, with training and a supportive, experienced team to ensure excellent service.

The role emphasizes reliability, a friendly phone presence, and strong basic computer skills. Opportunities include first- or split-shift hours and weekend rotation.

Qualifications

• Must be able to type at least 35 words per minute, testing required.
• Flexible in tasks and duties assigned.
• Strong interpersonal skills.
• Basic computer and internet skills.
• Pleasant and professional telephone voice, a positive attitude, and a desire to learn.
• Must be reliable and show up to all scheduled shifts on time. Attendance is VERY important.

Responsibilities

• Answer inbound calls for a variety of companies.
• No outbound or sales calls.
• Training provided and you will join an experienced team.
• Provide top-notch customer service.

Skills

Typing 35 wpm

Interpersonal skills

Basic computer skills

Professional telephone voice

Reliability and punctuality

Job description

Interested in providing excellent customer service for a variety of industries in a comfortable work environment? Looking to enter or re-enter the office world?

A well-established call center is looking to add a Customer Service Representative to their team! The main responsibilities of the Customer Service Representative are to answer inbound calls for a variety of companies such as medical offices, heating & cooling companies, plumbers, catalog ordering, property management and more. NO OUTBOUND OR SALES CALLS!! Training is provided and you will join an experienced team committed to providing top-notch customer service.

Customer Service Representative Job Highlights:

• 1st shift - 6am-2pm Monday-Friday - $15 per hour
• Split shift - 6am-10am and 2pm-6pm - $17 per hour
• Every other weekend or every Saturday REQUIRED
• Add $1/hour on weekend shifts!
• $2 bonus for bilingual CSR (English and Spanish)
• Additional bonuses available based on attendance and ratings
• Evaluation-to-hire position means long‑term opportunity with the company

What they are looking for:

• MUST be able to type at least 35 words per minute, testing required.
• Flexible in tasks and duties assigned
• Strong interpersonal skills
• Basic computer and internet skills
• Pleasant and professional telephone voice, a positive attitude, and a desire to learn.
• MUST be reliable and show up to all scheduled shifts on time. Attendance is VERY important.

Benefits Upon Hire:

• Health Insurance
• Dental Insurance
• Life Insurance
• Disability Insurance
• Vision Insurance
• Vacation
• Retirement