Call Center Representative

Seneca Resources; Phoenix (AZ); Remote; Full time

Job summary

An established industry player is seeking a dedicated Call Center Representative to join their team in Phoenix. This role involves providing exceptional customer service by assisting clients with tax compliance inquiries and resolving issues in a fast-paced environment. Ideal candidates will possess strong interpersonal skills and a commitment to excellence. The position offers the potential for permanent employment based on performance, making it a great opportunity for those looking to grow in the financial services sector. If you are ready to make a difference and thrive in a collaborative setting, this role is for you.

Qualifications

• Strong commitment to service and positive attitude.
• At least two years in a fast-paced call center environment.

Responsibilities

• Handle inbound calls related to tax compliance and general inquiries.
• Educate taxpayers on online resources and current tax policies.

Skills

Microsoft Word

Microsoft Excel

Google Workspace

Basic math skills

Interpersonal skills

Creative problem-solving

Goal-oriented mindset

Highly organized

Education

High school diploma or equivalent

Associate’s degree or higher

Job description

This range is provided by Seneca Resources. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/yr - $25.00/yr

Direct message the job poster from Seneca Resources

Technology Recruitment professional | Tuning great conversations into great careers.

Position Summary:

Responsible for professionally and courteously serving customers by handling all inbound telephone calls related to individual and business tax compliance, delinquency, and general information requests. Candidates should have a strong commitment to doing the right thing and a positive, service-oriented attitude.

Key Responsibilities:

• Answer incoming phone calls in a fast-paced environment
• Resolve Tier 1 level issues
• Review taxpayer accounts
• Verify, gather, and simultaneously update key information
• Educate taxpayers on online resources and current tax policies
• Submit requests for payment arrangements
• Document actions taken across multiple systems
• Participate in all team engagement activities
• Meet or exceed performance expectations

Required Skills:

• Basic proficiency in Microsoft Word, Excel, and Google Workspace
• Basic math skills (addition, subtraction, multiplication, division)
• Strong interpersonal skills
• Ability to retain knowledge easily
• Creative problem-solving
• Goal-oriented mindset
• Highly organized

Preferred Skills:

• Spanish-speaking

Required Experience:

• At least two prior positions with a minimum of one consecutive year each in a fast-paced call center environment
• Relevant industries: finance/banking, insurance, telecommunications (non-technical support)

Preferred Experience:

• Participation in process improvement activities
• Background in banking

Education Requirements:

• High school diploma or equivalent

Preferred Education:

• Associate’s degree or higher

Additional Information:

• Potential for permanent employment based on performance, dependability, and cultural fit
• Pre-employment checks: state and federal background, fingerprinting, Arizona tax filing records (past 5 years)
• Must reside in the Greater Phoenix Metro or Tucson area (within 1 hour)
• Must attend first-day orientation in person
• Flexible schedule required within business hours: 7:45 AM – 5:15 PM, Monday–Friday
• Fully remote role
• Hardwired internet required (sufficient bandwidth); if using 5G router, bring on Day 1 for IT setup
• Ability to transport equipment (micro desktop, 2 monitors, keyboard, mouse, headset); public transportation not permitted
• Short-term work history or switchboard/dispatch-only call center roles will likely not proceed to interview

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Financial Services, Insurance, and Banking

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