Patient Services Representative *Phoenix Residents Only*

TEKsystems; Phoenix (AZ); Remote; Full time

Job summary

A leading healthcare provider is seeking a Patient Service Representative to manage patient scheduling and communications. This fully remote role requires experience in patient scheduling and medical assistance, with strong emphasis on efficiency and accuracy. Successful candidates will handle high call volumes and provide excellent patient service. Benefits include medical insurance, retirement plans, and paid time off.

Benefits

Medical, dental, and vision insurance

401(k) Retirement Plan

Life Insurance

PTO, Vacation, Sick Leave

Qualifications

• 1 year patient scheduling experience required.
• Medical Assistant experience required.

Responsibilities

• Schedule and register patient appointments.
• Process communication requests via phone, fax, email.
• Update patients on referral status.

Skills

Patient Scheduling

Bilingual in Spanish

Education

Medical Assistant Certification

Job description

*MUST BE LOCATED IN THE PHOENIX, AZ AREA TO APPLY.* Equipment is provided but must be picked up in Phoenix, AZ (onsite work required on the first day).

*Hours of operation:* Mon-Fri, 6am to 6:30pm (AZ). Will work an 8-hour shift.

*Location:* Fully remote.

Description - Patient Service Representative

1. Schedule and register patient appointments and provide information for requests such as addresses, directions, phone numbers, hours of operation, and other departments (e.g., billing).
2. Process all communication requests via phone, fax, email, emphasizing efficiency and accuracy.
3. Assist new members with introductions and explanations of available services, processes, and provider availability.
4. Update patients on the status of their referrals or authorizations.
5. Answer, screen, and process a high volume of incoming calls professionally. Schedule and cancel patient appointments across multiple providers.
6. Follow department guidelines using phone scripts, clinical decision trees, and scheduling criteria.
7. Use your knowledge to determine the appointment type and urgency, scheduling patients appropriately or routing calls as needed.
8. Send accurate and complete communications to physicians and healthcare providers.

Qualifications

• 1 year patient scheduling experience - Required
• Medical Assistant experience - Required
• Certification and/or Call Center experience - Highly preferred
• Bilingual in Spanish - Highly preferred

Pay and Benefits

The pay rate is $20.00/hr. Eligibility for benefits depends on employment status and other factors. Available benefits may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth options
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• PTO, Vacation, Sick Leave

Workplace Type

This is a fully remote position.

Application Deadline

Closing date is anticipated to be May 14, 2025.

About TEKsystems and TEKsystems Global Services: We provide business and technology services, helping clients transform and unlock value through strategy, design, and execution. We are a team of 80,000+ working globally with over 6,000 clients, including 80% of the Fortune 500.

We are an equal opportunity employer, considering all applications regardless of race, sex, age, or other protected characteristics.