Outbound Inside Sales Representative

First American Financial; Phoenix (AZ); Remote; Full time

Job summary

Join a leading home warranty company in Phoenix as a member of the Inside Sales team. This role focuses on consultative sales, where you'll make outbound calls to educate customers about home protection plans. With a supportive team and uncapped commissions, you can achieve your financial goals while enjoying a flexible work environment. The company values diversity and offers comprehensive benefits, including health insurance and a 401(k) plan.

Benefits

401(k) with company match

Medical, dental, and vision insurance

Paid time off

Flexible spending and Health Savings Accounts

Employee Stock Purchase Plan

Tuition reimbursement

Qualifications

• Consultative salesperson who connects with others and understands their needs.
• Ability to handle customer objections confidently.

Responsibilities

• Make outbound calls to prospective customers.
• Craft home protection plans to meet customer needs.
• Provide an excellent customer experience.

Skills

Communication Skills

Active Listening

Closing Skills

Drive

Ability to Overcome Objections

Job description

Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers, and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American Home Warranty, a leader in the Home Warranty industry, is looking for driven, energetic, self-motivated, customer-focused individuals to join our growing Inside Sales team. We pride ourselves on creating an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

You’re an energetic, positive, and driven person seeking a long-term career where you can achieve your financial goals. You’re a consultative salesperson who quickly connects with others, understands their needs, and delivers an exceptional customer experience.

What We Bring to the Table:

• Leads are always provided – no cold calling
• Uncapped commissions – your earning potential is in your hands
• Strong product and brand recognition
• Paid training
• Remote working opportunity
• Weekly and monthly contests in addition to uncapped commissions
• Supportive team leaders to help you reach your sales and career goals

What You’ll Do:

• Make outbound calls to prospective customers
• Use a consultative sales approach to educate customers and understand their specific needs for home protection
• Craft the best home protection plan to meet customer needs
• Establish rapport and provide an excellent customer experience in every conversation

What You Bring to the Table:

• Drive: You like to achieve goals, compete with the best salespeople, and win!
• Solid Communication Skills: You are an articulate, engaging communicator with an innate ability to persuade others
• Active Listening: You take an interest in each person you engage with, ask questions, and listen closely to determine their needs
• Solid Closing Skills: You know how to effectively ask for the sale and close the deal
• Ability to Overcome Objections: You are confident in your approach and can effectively handle customer objections

What We Offer Our Employees:

• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off
• Flexible spending and Health Savings Accounts
• Employee Stock Purchase Plan
• Tuition reimbursement

Salary Range:

$16.00 - $21.00 per hour + commissions

This hiring range is an estimate of the possible compensation at the time of posting and is subject to change. The actual offer will depend on various factors including education, training, experience, and location.

Our Commitment to Diversity and Inclusion

We embrace individuality and support diversity, equity, and inclusion as key to our success. Our People First Culture celebrates authenticity and inclusivity. You are encouraged to bring your full, unique self to work. First American is an equal opportunity employer.

Note for Candidates in Los Angeles County:

For candidates working from an unincorporated area within Los Angeles County, First American will consider all qualified applicants, including those with arrest or conviction records, in accordance with applicable laws such as the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

We conduct a review of criminal history in connection with a conditional offer, especially if it relates to job duties involving handling confidential information, financial transactions, or customer service requirements.