Call Center Representative - BILINGUAL (ENGLISH/SPANISH)

Freddie Mac; Austin (TX); Remote; Full time

Job summary

A leading company in Home Care Services seeks a dedicated individual to assist clients with their care journey. This role involves answering calls, coordinating services, and providing support to improve health outcomes. The ideal candidate will thrive in a collaborative environment and possess strong communication skills. Opportunities for career advancement and remote work flexibility are available.

Benefits

Career Advancement Opportunities

Flexible Remote Work

Supportive Work Environment

Qualifications

• Proven experience answering inbound calls.
• Ability to work with multi-disciplinary teams.

Responsibilities

• Answer inbound calls to assist members with assessments.
• Help members access community resources.
• Perform administrative tasks to support members' benefits.

Skills

Communication

Organizational Skills

Education

High School Diploma

Job description

Employer Industry: Home Care Services

Why consider this job opportunity:
- Salary of $19.23/hour
- Opportunity for career advancement and growth within the organization
- Flexibility of remote work at approved locations within the United States
- Supportive and collaborative work environment focused on improving health outcomes
- Chance to make a positive impact on clients' care journey and overall satisfaction

What to Expect (Job Responsibilities):
- Answer inbound calls to assist members with completing assessments and recommend a plan for services based on member needs
- Make outbound calls to follow up with members regarding their care services
- Help members and families access community resources, including homecare, meals, transportation, and social support services
- Participate in the coordination and scheduling of services for members
- Perform administrative tasks to support members' planning and execution of their benefits

What is Required (Qualifications):
- Must be 18 years of age or older
- High School Diploma preferred
- Proven experience answering inbound calls
- Excellent written and verbal communication skills
- Ability to work with multi-disciplinary teams and thrive in a fast-paced, dynamic environment

How to Stand Out (Preferred Qualifications):
- Experience in Public/Community Health or related field
- Background in Social Services, Care Coordination, Healthcare Navigation, or Community Organizing
- Strong organizational and time-management skills
- Passion for improving health outcomes through community-based services

#HomeCare #Healthcare #RemoteWork #CareerOpportunity #CustomerService

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