Enable job alerts via email!

Customer Rep - FRENCH SPEAKER - Call Center

Allied Universal

Tampa (FL)

Remote

Full time

Yesterday
Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading company is seeking a Customer Experience Representative to join their dynamic team. This role focuses on delivering exceptional customer service, handling technical inquiries, and ensuring customer satisfaction. Ideal candidates should be bilingual in French and English, with a minimum of two years in a technical support role. Benefits include medical, dental, vision coverage, and a retirement plan.

Benefits

Medical, dental, vision insurance
401(k) plan
Paid holidays
Sick days
Vacation time

Qualifications

  • Minimum of two years in a technical support role.
  • Strong understanding of customer service and relations.

Responsibilities

  • Identify customers' needs and provide direct support.
  • Create cases for all calls and emails received.

Skills

Customer Service
Problem Solving
Analytical Skills
Communication

Education

High school diploma or equivalent
Associate's degree in information technology

Tools

CRM
Service Now
TalkDesk

Job description

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.

**IMMEDIATE NEED for remote Bilingual French/English Speaking Representatives -** **(** **Canadian dialect** **) for Call Center.**

**Starting Rate at** **$18.00 per hour** **for bilingual french speaking representatives.**

+ **Must possess a minimum of two (2) years of experience in a technical support role**

**RESPONSIBILITIES:**

+ Identify customers' needs, clarify information, provide direct support or guidance toward to resolution

+ Tackle a variety of problems in technical systems with skill and accuracy

+ Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level

+ Willingness and Ability to be cross trained in other areas of the department

+ Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance

**QUALIFICATIONS (MUST HAVE):**

+ High school diploma or equivalent

+ Minimum of two (2) years of work experience in a Technical Customer Service Call Center

+ Stable work history must demonstrate each of the following:

+ Strong understanding of customer service and customer relations

+ Highly motivation and strong desire to learn

+ Ability to exercise good judgment and decision-making

+ Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems

+ Effective written and oral communication skills

+ Able to assess and evaluate situations effectively

+ Skilled in identifying critical issues quickly and accurately

+ Able to write informatively, clearly, and accurately

+ Problem solving and analytical skills

+ Ability to work in a team environment

**PREFERRED QUALIFICATIONS (NICE TO HAVE):**

+ Experience in a technical support role, or other technical experience

+ Associate’s degree in information technology, Computer Science, or a related field

+ Basic understanding of software/hardware troubleshooting

+ Experience in Service Now and TalkDesk

+ Experience in retail cash offices

**BENEFITS:**

+ Medical, dental, vision, basic life, AD&D, and disability insurance

+ Enrollment in our company’s 401(k)plan, subject to eligibility requirements

+ Eight paid holidays annually, five sick days, and four personal days

+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

**Job ID:** 2025-1372470-5

**Location:** United States-Florida-Tampa

**Job Category:** Administrative

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Customer Representative (French-speaking) - Global Apparel & Footwear

Concentrix

Remote

USD 35,000 - 50,000

Today
Be an early applicant

Client Service Associate (Mandarin speaker, WFH)

Cadence

Remote

USD 40,000 - 80,000

Yesterday
Be an early applicant

Fieldwork Coordinator (freelance) - french speaker

Infoempregos

Remote

USD 40,000 - 80,000

Yesterday
Be an early applicant

Customer Experience Specialist (Dutch Speaker - fully remote)

The Hub/Danske Bank

Remote

USD 35,000 - 55,000

Yesterday
Be an early applicant

Remote Sales Officer (Malayalam, telugu and kannada speakers)

Accxchange.biz

Remote

USD 35,000 - 55,000

Yesterday
Be an early applicant

Volunteer Virtual Classroom Speaker U.S. Only (Discovering Careers in Accounting)

Pathful

Remote

USD 30,000 - 70,000

2 days ago
Be an early applicant

Volunteer Virtual Classroom Speaker - U.S. Only (Newscasters)

Pathful

Remote

USD 20,000 - 40,000

2 days ago
Be an early applicant

Volunteer Virtual Classroom Speaker - U.S. Only (Arlington ISD Advisory Committee for Informati[...]

Pathful

Arlington

Remote

USD 10,000 - 60,000

2 days ago
Be an early applicant

Volunteer Virtual Classroom Speaker - U.S. Only (Career Exploration Class)

Pathful

Remote

USD 10,000 - 60,000

2 days ago
Be an early applicant