Contact (Call) Center Representative

Consumers Credit Union; Lake Forest (IL); Hybrid; Full time

Job summary

Join a leading credit union as a Contact Center Representative, providing exceptional customer service and support. This role offers a structured training program, opportunities for advancement, and a flexible work schedule post-onboarding. Enjoy a supportive work environment with a focus on inclusion and diversity.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Pension Plan

Short-term Disability

Long-term Disability

Life Insurance

Qualifications

• 1+ year of work experience in customer service, retail, or related fields.
• High proficiency with computer systems/software applications.

Responsibilities

• Assist members over the phone regarding Credit Union products and services.
• Meet or exceed individual service and productivity goals.

Skills

Customer Service

Communication

Self-directed

Problem Solving

Education

High School Diploma

Tools

Computer Systems

Job description

At Consumers Credit Union, we’re not just “The People in Your Corner,” we’re a certified Great Place to Work! We're currently looking for our newest group of Contact (Call) Center Representatives! No late evenings, Saturdays, Sundays or major holidays required. The Contact Center is the hub of a lot of activity, so you'll get exposure to operations across the company. There is a well-established career path, or you can use the Rep position as a stepping stone to opportunities in other departments!

We’re looking for individuals who are passionate and energetic about providing amazing customer service. Be a first point of contact for our members and provide information about accounts, loans, online banking and more. You'll deliver excellent service and ensure each and every member has a positive interaction. This is a fast-paced position - no day is ever the same! You will be onboarded through a structured training program and will have opportunities for rewards, recognition and advancement.

Schedule/Location:

• Ability to work Monday - Friday: 9:15AM - 6:15PM
• NO late evenings, Saturdays, Sundays or major holidays!
• Location: For onboarding and training you’ll start onsite at our corporate office in Lake Forest for the first 30 days. Then you’ll have an opportunity to consider a fully remote, fully onsite, or hybrid schedule (including onsite days at our corporate office in Lake Forest).
• Local Northern IL/Southeastern WI candidates only!

Main Responsibilities:

• Assist members over the phone regarding questions they have about Credit Union products and services
• Provide prompt, positive and informative service to our members
• Meet or exceed individual service and productivity goals by delivering a great customer experience, following the interaction review guidelines, and creating a one-stop resolution
• Utilize multiple sources and modes of communication to retain and apply organizational updates, promotions, and product, service, policy, and procedural changes
• Communicate with other CCU departments to solve member inquiries and issues quickly and effectively

Qualifications:

• HS diploma or equivalent
• 1+ year of work experience. Customer service, retail, call center, hospitality, sales, banking/financial or related is preferred
• High proficiency and comfort level with computer systems/software applications
• Professional verbal and written communication skills
• Enjoy working in a fast-paced environment where accuracy is required
• Self-directed and independent worker
• Thrive on being helpful, positive, acting with integrity, and embracing inclusion and diversity

Budgeted amount for hourly rate is $19.50. Position is eligible for an annual bonus opportunity.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4 billion in assets and serves more than 260,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org

Equal Opportunity Employer:

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: [e-mail] or 877-275-2228.