Call Center Representative

Iannarino Fullen Group; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A customer service firm is seeking a representative to handle inbound calls related to tax compliance. This entry-level position requires multitasking and good communication skills. Candidates must hold an Associates Degree and have prior experience in a fast-paced call center. Benefits include medical and vision insurance.

Qualifications

• Excellent written and verbal communication skills.
• Proven experience in a fast-paced call center environment.
• Ability to retain knowledge easily and apply it.

Responsibilities

• Handle all inbound telephone calls from customers.
• Resolve Tier 1 level issues efficiently.
• Educate customers about tax policies and online resources.
• Document actions in multiple systems.

Skills

Strong ability to multitask

Basic use of Microsoft Word

Basic use of Excel

Basic use of Google Workspace

Basic math skills

Communication skills

Great interpersonal skills

Creative in problem solving

Goal oriented

Organized

Education

Associates Degree or higher

Job description

Representative is responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

Responsibilities

• Answer incoming phone calls in a fast paced environment
• Resolve Tier 1 level issues
• Review taxpayer accounts
• Verify, gather and update key information
• Educate taxpayers of online resources and current tax policies
• Submit requests for payment arrangements
• Document actions taken into multiple systems
• Participate in all team engagement activities
• Meet performance expectations

Required Skills

• Strong ability to multitask
• Basic use of Microsoft Word, Excel and Google Workspace
• Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized

Skills Preferred

• Spanish Speaking

Required Qualifications

• Associates Degree or higher
• Previous two positions should each be at least one consecutive year in a fast‑paced call center
• National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Additional Information

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Customer Service
• Industries: Telephone Call Centers
• Benefits: Medical insurance, Vision insurance