Customer Service Representative | Tucson | $18/hr W2 | Hybrid | 1-Year Contract

SunSoft Online LLC; Tucson (AZ); Hybrid; USD 20,664 - 28,929; Full time

Job summary

SunSoft Online is seeking a Customer Service Representative in Tucson, AZ, hybrid with three days in the office and two remote, for a 1-year contract. You will assist taxpayers with filing help, refunds and billing issues, and tax policy questions, communicating by phone, live chat, in person, correspondence, and email.

Required: basic office and computer skills and prior customer service experience (or tax-related exposure); a high school diploma or equivalent is necessary.

Qualifications

• Basic office and computer skills required.
• Past customer service experience or experience with taxes preferred.

Responsibilities

• Assist taxpayers with filing help, refunds and billing issues, account research and adjustments, and tax policy questions.
• Serve customers by phone, live chat, walk-in, correspondence, and email.

Skills

Customer service

Call center

Education

High School Diploma

Job description

Customer Service Representative | Tucson | $18/hr W2 | Hybrid | 1-Year Contract

Tucson, United States | Posted on 07/29/2026

Customer Service Representative | Tucson | $18/hr W2 | Hybrid | 1-Year Contract

Location: Tucson, AZ (hybrid: 3 days in office, 2 remote), M-F 8:00-5:00

Type: 1-Year Contract | Full-Time | W2 Only | Starting mid-August

About the Role

SunSoft Online is recruiting a Customer Service Representative for a state revenue agency's Tucson office. You will assist taxpayers with filing help, refund and billing issues, account research and adjustments, and tax policy questions, serving customers by phone, live chat, walk-in, correspondence, and email.

Required: basic office and computer skills, and past customer service experience (or experience working with taxes).High school diploma or equivalent.

Important Requirements:Tucson-local candidates only(current city must appear on your resume); in-person interview in Tucson within a week of posting close; start within two weeks of offer; background check and drug screening (HireRight); W2 only.

Closes Monday, August 3 at 3:00 PM.

Keywords: Customer Service, Call Center, Taxpayer Services, Live Chat Support, Tucson, Arizona, Hybrid, Remote, Entry Level, Contract, W2, Administrative.