Hybrid Tax Customer Service Specialist

TEEMA; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

TEEMA in Phoenix is seeking a Customer Service Representative to support filing assistance, education, refund and billing issue resolution, and tax policy inquiries. The role involves helping customers via Live Chat, in-person visits, correspondence, calls, and email.

This hybrid position (3 days in office, 2 days remote) offers a 40-hour week, Monday–Friday, 8:00–5:00, with the flexibility to adapt based on project needs.

Qualifications

• The ideal candidate has a strong customer service background.
• Required Skills: basic office and computer skills, past customer service experience or working with taxes

Responsibilities

• Provide customer service with filing assistance, education, refund issues/disputes, billing issues/disputes, and tax policies and procedures; complete research and necessary adjustments to resolve taxpayer account issues in all four tax types.
• Assist customers through Live Chat, Walk-in office, Correspondence, calls and various email boxes.

Skills

Customer service

Basic computer skills

Tax knowledge

Tools

Live Chat

Job description

TEEMA in Phoenix is seeking a Customer Service Representative to support filing assistance, education, refund and billing issue resolution, and tax policy inquiries. The role involves helping customers via Live Chat, in-person visits, correspondence, calls, and email.

This hybrid position (3 days in office, 2 days remote) offers a 40-hour week, Monday–Friday, 8:00–5:00, with the flexibility to adapt based on project needs.