Taxpayer Support Specialist - Hybrid (1-Year Contract)

SunSoft Online LLC; Tucson (AZ); Hybrid; USD 20,664 - 28,929; Full time

Job summary

SunSoft Online is seeking a Customer Service Representative in Tucson, AZ, hybrid with three days in the office and two remote, for a 1-year contract. You will assist taxpayers with filing help, refunds and billing issues, and tax policy questions, communicating by phone, live chat, in person, correspondence, and email.

Required: basic office and computer skills and prior customer service experience (or tax-related exposure); a high school diploma or equivalent is necessary.

Qualifications

• Basic office and computer skills required.
• Past customer service experience or experience with taxes preferred.

Responsibilities

• Assist taxpayers with filing help, refunds and billing issues, account research and adjustments, and tax policy questions.
• Serve customers by phone, live chat, walk-in, correspondence, and email.

Skills

Customer service

Call center

Education

High School Diploma

Job description

SunSoft Online is seeking a Customer Service Representative in Tucson, AZ, hybrid with three days in the office and two remote, for a 1-year contract. You will assist taxpayers with filing help, refunds and billing issues, and tax policy questions, communicating by phone, live chat, in person, correspondence, and email.

Required: basic office and computer skills and prior customer service experience (or tax-related exposure); a high school diploma or equivalent is necessary.