Call Center Representative

Burjline Builders; Nashville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Burjline Builders seeks a polite, professional call center representative to work closely with our team to provide outstanding service by answering questions, handling complaints, and troubleshooting problems with our products and services.

The role may involve a high volume of inbound or outbound calls, and requires active listening, accuracy, and the ability to create a positive experience for each caller.

Qualifications

• Customer-focused, detail oriented, and efficient.
• Polite, reliable, knowledgeable, and adaptable.

Responsibilities

• Answering or making calls to learn about and address client needs and issues with products or services.
• Responding clearly and efficiently, explaining solutions and ensuring clients feel supported.
• Active listening to confirm information and diffuse upset callers.
• Building trusting relationships with clients and teammates based on reliability.
• Using software, databases, scripts, and tools as needed.
• Striving to meet call center metrics while delivering excellent service.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Skills

Customer service

Active listening

Communication

Adaptability

Job description

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Responsibilities

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.